References, Readings, and Resources

References

Black, S., Gardner, D.G., Pierce, J.L. & Steers, R.  (2019) Causes of conflict in organizations. Organizational Behavior.   

Chen, A. (2016). Module 1, Segment 4: Conflict in the health care setting. UCSF IPE Program.

Chen, A. (2016). Module 1, Segment 2: Understanding conflict response styles. UCSF IPE Program.

Dispute Resolution Office, Ministry of Justice (Government of Saskatchewan) (2018).  Identifying and understanding how to manage conflict.  In Wagner, J. (Ed.). Leadership and influencing change in nursing Chapter 11. 

Erich Pommer Institute (2018). The Harvard principles of negotiation.

GreggU (2018). Common causes of conflict .

Johansen,  M.L. (2012). Keeping the peace: Conflict management strategies for nurse managers. Nursing Management, 43(2),50-54. 

PON staff (2020, December). Fostering constructive conflict in team negotiation. Program on Negotiation Harvard Law School.

 

Additional Readings and Resources

Abdelwahid, A. (2020) Workplace trust and authentic leadership as predictors of work-related bullying among staff nurses. International Journal of Nursing Education, 12(1), 90-95.  doi.org/10.37506/ijone.v12i1.3700

Almost, J. Wolff, A., Stewart-Pyne, A., McCormick, L.G., Strachan, D., & D-Souza, C. (2016) Managing and mitigating conflict in healthcare teams: an integrative review. Journal of Advanced Nursing, 72(7), 1490. doi.org/10.1111/jan.12903

Angelo, E. (2019). Managing interpersonal conflict: Steps for success. Nursing Management (Springhouse), 50(6), 22-28.

Anthony, M & Brett, A.L. (2020) Nurse leaders as problem solvers: Addressing lateral and horizontal violence. Nursing Management, 51(8), 12-19

Budd, J.W, Colvin A.J.S., & Pohler, D.  (2020). Advancing dispute resolution by understanding the sources of conflict: Toward an integrated framework. Industrial & Labor Relations Review, 73(2), 254-280.  doi.org/10.1177/0019793919866817

Burke, A., Walker, L., & Clendon, J. (2015). Managing intergenerational nursing teams: Evidence from the literature. Kai tiaki Nursing Research. 6(1): 24.

Canadian Nurses Association. (2015) Position Statement: Practice Environments: Maximizing Outcomes for Clients, Nurses and Organizations. Canadian Nurses Association.

Canadian Nurses Association. (2015) Position Statement: Workplace Violence and Bullying. Canadian Nurses Association.

College of Nurses of Ontario. (2014) Practice Guideline: Conflict Prevention and Management. College of Nurses of Ontario.

Cullati S., Bochatay, N., Maitre, F., Laroche, T., Muller-Juge, V., Blondon, K., Junod Perron, N., Bajwa, N.M., Viet Vu, N., Kim, S., Savoldelli, G., Hudelson, P., Chopard, P., & Nendaz, M.  (2019). When team conflicts threaten quality of care: A study of health care professionals’ experiences and perceptions. Mayo Clinic proceedings. Innovations, Quality & Outcomes, 3(1),43-51.

Dispute Resolution Office, Ministry of Justice (Government of Saskatchewan) (2018).  Identifying and understanding how to manage conflict.  In Wagner, J. (Ed.). Leadership and influencing change in nursing Chapter 11. 

Freedman, B. (2019). Risk factors and causes of interpersonal conflict in nursing workplaces: Understandings from neuroscience. Collegian, 5(26), 594-604,  doi.org/10.1016/j.colegn.2019.02.001

Gerardi, D. (2015) Conflict Engagement Series:   American Journal of Nursing, 115.

  • A new model for nurses (3), 56
  • Workplace Dynamics (4), 62
  • Collaborative Processes (5),11
  • Creating Connection and Cultivating Curiosity (9),60

 

Heckemann, B., Siegrist‐Dreier, S., Thilo, F.J., Hahn, S. (2020). Team efficacy and leadership in managing aggressive situations in the general hospital setting: A qualitative descriptive analysis of focus groups with ward managers.  Journal of Clinical Nursing, 29(5-6), 974. doi.org/10.1111/jocn.15169

Husebø, S.E.,  & Akerjordet, K. (2016). Quantitative systematic review of multi-professional teamwork and leadership training to optimize patient outcomes in acute hospital settings. Journal of Advanced Nursing, 72(12), 2980-3000.

Kim, W. (Sunny), Nicotera, A.M., &,McNulty, J. (2015). Nurses’ perceptions of conflict as constructive or destructive. Journal of Advanced Nursing, 71(9), 2073-2083.

Kroning, M. (2019). Be CIVIL: Committing to zero tolerance for workplace incivility. Nursing Management, 50(10), 52-54.

Labrague, L.J., Al Hamdan, Z., & McEnroe‐Petitte, D.M. (2018). An integrative review on conflict management styles among nursing professions: Implications for nursing management. Journal of Nursing Management, 26(80),  902-917.

Lahana, E., Tsaras, K., Kalaitzidou, A., Galanis, P., Kaitelidou, D., & Sarafis, P.  (2019). Conflict management in public sector nursing. International Journal of Healthcare Management, 12(1), 33-39. doi.org/10.1080/20479700.2017.1353787

Langlois, B.  (2015). How to overcome nurse-patient conflict with confidence. Canadian Nurse,111(1), 40.

McCabe, T.J., Sambrook, S. (2014). The antecedents, attributes, and consequences of trust among nurses, nurse managers: A concept analysis. International Journal of Nursing Studies, 51(2014), 815-827.

Moeta, M.E., Du Rand, S.M.  (2019). Using scenarios to explore conflict management practices of nurse unit managers in public hospitals. Curationis (Pretoria), 42(1), e1-e11.

Registered Nurses’ Association of Ontario (2012). Managing and mitigating conflict in health-care Teams. Toronto, Canada: Registered Nurses’ Association of Ontario. 

 

Registered Nurses’ Association of Ontario (2016). Managing and mitigating conflict in health-care teams.

 

Rosenstein, A., Dinklin, S.P., & Munro, J. (2014) Conflict resolution: Unlocking the key to success. Nursing Management, 45(10), 34-39.

 

Sherman, R. (2019, November 18). Dealing with conflict on your team. Emerging RN Leader.

 

Siu, H., Spence Laschinger, H., & Finegan, J. (2008). Nursing professional practice environments: Setting the stage for constructive conflict resolution and work effectiveness. Journal of Nursing Administration, 38(5), 250-257.

 

Ulrich, C.M., Taylor, C., Soeken, K., O’Donnell, P., Farrar, A., Danis, M., & Grady, C. (2010) Everyday ethics: Ethical issues and stress in nursing practiceJournal of Advanced Nursing, 66(11), 2510-2519.

 

Uno, M (2019) Nurse-patient conflict: Verification of structural model. In Durmus, S. (Ed.). Nursing. 

 

Velez, P. & Nooravi, S. (n.d.). Building trusting work relationships in healthcare and beyond. RN-Journal. com.

Warrner, J., Sommers, K., Zappa, M. & Thornlow, D. (2016) Decreasing workplace incivility. Nursing Management, 47(1), 22-30 

Winnipeg Regional Health Authority (2017). Ethical management of provider-patient conflicts

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Leadership for Nurses in Clinical Settings by Dr. Kirsten Woodend, Dr. Catherine Thibeault, Dr. Manon Lemonde, Dr. Janet McCabe is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.

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