Learning Objectives

At the end of this module, learners should be able to:

  1. Define conflict and analyse when conflict is constructive vs destructive.
  2. Identify potential causes of organizational conflict.
  3. Understand conflict in the context of nursing and patient care.
  4. Identify and practice strategies to resolve conflict.
  5. Restore and maintain trust in a team.

 

License

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Leadership for Nurses in Clinical Settings by Dr. Kirsten Woodend, Dr. Catherine Thibeault, Dr. Manon Lemonde, Dr. Janet McCabe is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.

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