References, Reading, and Resources
References
Bailey, J., & Burch, M. (2010). 25 essential skills & strategies for the professional behavior analyst. Routledge.
Charan, R. (2012, June 21). The discipline of listening. Harvard Business Review.
Davis, S. (2013, January 22). Dealing with difficult behaviors. FacilitatorU.com.
Dingwall, J.R., Labrie, C., McLennon, T., Underwood, L. (2021, September 8). Introduction to diversity. In J. Dingwall, C. Labrie, T. McLennon & L. Underwood (Eds.), Professional communications foundations. Olds College.
Durgin, A., Mahoney, A., Cox, C., Weetjens, B. J., & Poling, A. (2014). Using task clarification and feedback training to improve staff performance in an East African nongovernmental organization. Journal of Organizational Behavior Management, 34,122–143. doi.org/10.1080/01608061.2014.914007
Fienup, D. M., Luiselli, J. K., Joy, M., Smyth, D., & Stein, R. (2013). Organizational behavior change: Improving the timeliness of staff meetings at a human services organization. Journal of Organizational Behavior Management, 33, 252–264.
Hood, J.H. (2013), “How to” book of meetings: Conducting effective meetings. Better Business Tools.
Hoppe, M.H. (2018). Active listening: Improve your ability to listen and lead, First Edition. Center for Creative Leadership.
Jankelová, N, & Joniaková, Z. (2021). Communication skills and transformational leadership style of first-line nurse managers in relation to job satisfaction of nurses and moderators of this relationship. Healthcare (Basel), 9(3), 346.
Hackman, M. Z. & Johnson, C. E. (2013). Leadership and communication. Faculty Publications – School of Business. Paper 54.
Kruger, J., Epley, N., Parker, J., & Zhi-Wen, N. (2005). Egocentrism over e-mail: Can we communicate as well as we think? Journal of Personality and Social Psychology, 89,925–936. doi.org/10.1037/0022-3514.89.6.925.
Lafrance, A. (2016, February 21). A company analysed 5.3 million emails and discovered what length is most likely to get a response. Business Insider.
Leach, D. J., Rogelberg, S. J., Warr, P. B., & Burnfield, J. L. (2009). Perceived meeting characteristics: The role of design characteristics. Journal of Business Psychology, 24, 65–76. doi.org/10.1007/s10869-009-9092-6
Manser, T. (2009). Teamwork and patient safety in dynamic domains of healthcare: A review of the literature. Acta Anaesthesiologica Scandinavica, 53(2),143–51. doi.org/10.1111/j.1399-6576.2008.01717.x.
McCartney, W.W., & Campbell, C.R. (2006). Leadership, management, and derailment: A model of individual success and failure. Leadership & Organization Development Journal, 27(3), 190. doi.org/10.1108/01437730610657712
Mosley, D. C., Megginson, L. C., & Pietri, P. H. (1997). Supervisory management : the art of empowering and developing people, 4th edition. South-Western College Publisher.
Nichols, R. G., & Stevens, L.A. (1957). Listening to people. Harvard Business Review.
Organization for Economic Cooperation and Development. (2017). Hours worked: Average annual hours actually worked. OECD Employment and labour market statistics [database].
Perkins, R. D. (2009). How executive coaching can change leader behavior and improve meeting effectiveness: An exploratory study. Consulting Psychology Journal: Practice and Research, 61,298–318., doi.org/10.1037/a0017842
Sorbero, M.E., Farley, D.O., Mattke, S., & Lovejoy, S.L. (2008). Outcome measures for effective teamwork in inpatient care: final report. Santa Monica: Rand Corporation.
Timmins, F. (2011). Managers’ duty to maintain good workplace communications skills. Nursing Management (Harrow, London, England), 18(3), 30-34. doi.org/10.7748/nm2011.06.18.3.30.c8538
Tourish, D., & Mulholland, J. (1997). Communication between nurses and nurse managers: A case study from an NHS Trust. Journal of Nursing Management, 5, 25–36. doi.org/10.1046/j.1365-2834.1997.02384.x
Van Den Hooff, B., & Ridder, J.A. (2004). Knowledge sharing in context: The influence of organizational commitment, communication climate and CMC use on knowledge sharing. Journal of Knowledge Management, 8(6),117-130. doi.org/10.1108/13673270410567675
U.S. Bureau of Labor Statistics. (2017). American time use survey.
Additional Readings and Resources
Ali, M. (2018). Communication skills 5: Effective listening and observation. Nursing Times [online], 114(4), 56-57.
Bloom. E. (2019). Better delegation = Better leadership. Nonprofit world.org, 37(3), 20-21.
Burgess, J. (2009). On why effective leadership means listening to staff. Nursing Times, 105(34), 29–29.
Burtis, J. O., & Turman, P. D. (2010). Figure out how to communicate effectively. In Leadership communication as citizenship: Give direction to your team, organization, or community as a doer, follower, guide, manager, or leader (pp. 119-138). SAGE. doi.org/10.4135/9781452230375.n6
Charan, R. (2012, June 21). The discipline of listening. Harvard Business Review.
Cunningham, C.M., Hazel, M., & Hayes, T.J. (2014). Communication and leadership 2020: Intersectional, mindful, and digital. The Free Library.
Drouvelis, M., Nosenzo, D., & Sefton, M. (2017). Team incentives and leadership. Journal of Economic Psychology, 62,173-185. doi.org/10.1016/j.joep.2017.07.002
Gelinas, L. (2018). Listening as a caring competency: Effective listening can make you a better nurse. American Nurse Today, 13(10), 4.
Hoppe, M.H. (2018). Active listening: Improve your ability to listen and lead (First Edition). Center for Creative Leadership.
LeBlanc, L.A., & Nosik, M,R. (2019). Planning and leading effective meetings. Behavior Analysis in Practice, 12(3), 696-708.
Llopis, G. (2013, May 20). 6 ways effective listening can make you a better leader. Forbes .
Mayfield, J., & Mayfield, M. (2017). Leadership communication: Reflecting, engaging, and innovating. International Journal of Business Communication, 54(1), 3-11. doi.org/10.1177/2329488416675446
Norris, K.R., Ghahremani, H., & Lemoine, G.J. (2021). Is it laissez-faire leadership or delegation? A deeper examination of an over-simplified leadership phenomenon. Journal of Leadership & Organizational Studies, 28(3), 322-339. doi.org/10.1177/1548051821997407
Raso, R. (2016). Are you listening? Nursing Management, 47(4), 6.
Saccomano, S.J,. & Pinto-Zipp, G. (2011). Registered nurse leadership style and confidence in delegation. Journal of Nursing Management, 19(4), 522-533. doi.org/10.1111/j.1365-2834.2010.01189.x
Sloof, R., & von Siemens, F.A. (2021). Effective leadership and the allocation and exercise of power in organizations. The Leadership Quarterly, 32(4), 10127. doi.org/10.1016/j.leaqua.2018.12.001
Yoon, J., Kim, M., Shin, J. (2016). Confidence in delegation and leadership of registered nurses in long-term-care hospitals. Journal of Nursing Management, 24(5), 676-685.