8.8 Key Takeaways

Through this chapter you:

• Identified different types of thinking: analytical, critical and creative.
• Identified how these three thinking styles are used in a step by step problem solving model that you can apply to any situation.
• Identified the difference between contingency planning and crisis management.
• Recognized how to take an active role in the problem solving process, its importance in the workplace and identified sources of support at Fanshawe.