6.12 Key Terms

communication: “A process by which information is exchanged between individuals through a common system of symbols, signs, or behaviour” (Merriam-Webster. n.d.). 6.2

conflict: a situation that can arise when a difference in opinions, ideas, emotions, or behaviours escalates. 6.6

ghosting: when a person becomes “invisible” as they refuse to engage in a group project, don’t answer emails or stops communicating with the group. 6.6

noise: anything that gets in the way of a message getting through. 6.2