3.3.4 Observation and Problem Solving Case Study 3

Now that you have reviewed emergency information, what would you do in the following situation? This case study is adapted from a real situation. All names are aliases, and any identifiers are removed for privacy.

Case Study

You are at work caring for clients in a LTC facility. You hear a disturbance at the door where visitors enter. As you go to see what is happening, you see a female co-worker standing next to a male who is yelling at her and grabbing her arm to pull her out of the doorway. He keeps saying that she must come with him. The co-worker calls him by name and tells him to leave her alone. She says they have not been together for months, and she is not going anywhere with him. You see other employees coming to see what is wrong, and two clients in the area. Your co-worker is hitting the male and trying to get away.

Your Task

Answer the following question:

    • What would you do?

After completing this tasks by writing your answer in your notes, please scroll down below the following image for your case study feedback.


Police will respond to reports of violence.

Case Study Feedback

The following feedback for the chapter case study is meant to provide guidance for your own practice. The answers provided are suggestions, and you may have additional ideas which are not covered below. Then, the resolution of the case as it occurred in real life is provided for your reference.


Call emergency medical services (EMS) to report a dangerous situation, or, if available at your facility, notify security. Keep yourself and clients safe from the disturbances by keeping away from the altercation. From a safe distance, advise the worker to step away from the disturbance, state that help is on the way, and advise the parties that everything is on video.


When the male visitor was informed that EMS had been called, he left the facility immediately. When questioned by police, the female staff member was advised to procure a restraining order, which she did. All staff who witnessed the event completed incident reports.

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