2.2.6 Conclusion

In this chapter you have learned:

  1. Barriers to effective communication
  2. Common defence mechanisms and how they can interfere with communication
  3. How communication might be affected by electronic communication
  4. How to communicate with a client who is not happy
  5. Why assertive communication is important

Now you have a deeper understanding of how communication works in a healthcare setting, including challenges to effective communication like defence mechanisms. You understand important considerations when using electronic communication, and can implement strategies when dealing with a client who is not happy. Finally, you can define and use assertive communication strategies.

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Personal Care Assistant Copyright © by Jacquelyn McKnight is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.

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