2.1.1 Overview

This chapter will teach you how to foster an environment of mutual trust, respect and collaboration with an interdisciplinary care team, and to utilize basic communication strategies to interact with clients.

Learning Objectives

At the end of this module, you will be able to:

  • Define the care team and the roles of each member
  • Identify professional behaviours for medical personnel
  • Identify different methods of understanding and the communication process
  • Differentiate between verbal and non-verbal communication

Key Terms

When learning about the essentials of caring for clients, it is essential to first look at the terminology to ensure that you understand everything clearly. These terms will be used throughout this chapter, so it is important to take the time to master them and practice your recall often.

  • Occupational Therapist
  • Physical Therapist
  • Recreational Therapist
  • Nurse
  • Chaplain
  • Physician
  • Social Worker
  • Case Manager
  • Behavioural Support Specialist
  • Team Meeting
  • Communication process

Whenever these terms are first introduced in this chapter, they are bolded. However, if you need additional information about a term than what is provided here, you can research it in The Free Dictionary: Medical Dictionary.


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Personal Care Assistant Copyright © by Jacquelyn McKnight is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.

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