2.2.6 Conclusion

In this chapter you have learned:

1. Barriers to effective communication
2. Common defence mechanisms and how they can interfere with communication
3. How communication might be affected by electronic communication
4. How to communicate with a client who is not happy
5. Why assertive communication is important

Now you have a deeper understanding of how communication works in a healthcare setting, including challenges to effective communication like defence mechanisms. You understand important considerations when using electronic communication, and can implement strategies when dealing with a client who is not happy. Finally, you can define and use assertive communication strategies.