Part 3 Reflection

Throughout this part we looked beyond the trees and saw the forest in relation to being a manager within a twenty-first century organizational environment. Senge outlines the creating of service standards leads to higher performance and higher profits. We can conclude seeing people for who they are in our organization, complex and emotional beings, this can be replicated through the customer process within learning organizations.

Take time to read the reflection activity below, use this activity to better understand how to see organizational structures through your personal experience.