Case Studies

Chapter 8: Case Study

The Ultimate Cost of Poor Communication


Research an example from the news of a situation in which a breakdown of teamwork and/or communication had serious or disastrous consequences. For example, in this article from the Daily Mail a two-year-old boy died from internal bleeding as the direct result of a total breakdown in communication between his physicians.


Write a minimum of one short paragraph and a maximum of two paragraphs. Word totals for this post should be in the 100–200-word range. Whether you agree or disagree, explain why with supporting evidence and concepts from the readings or a related experience. Include a reference, link, or citation when appropriate.

Discussion Questions

  1. Provide a brief description of the situation. Include a link to the article or site, as  above, where we can find and read the details. (In order to insert this link, copy and paste the URL from your browser window into the text box where you are making your post. You do not have to do anything special; it will automatically be converted to a Web link.)
  2. Describe or discuss the result of the breakdown in communication and/or teamwork.
  3. What, if anything, do you believe as a Human Resources Specialist you could have been done to prevent this breakdown?


The Ultimate Cost of Poor Communication ” by Linda Williams and Lumen Learning is licensed under a Creative Commons Attribution license.


Chapter 8: Case Study Copyright © 2022 by Debra Patterson. All Rights Reserved.

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