8.1. Learning Outcomes

By the end of this chapter, you should be able to:

1. Identify types of communications.
2. Recognize the importance of the level of detail in communication for project success.
3. Describe the important role of virtual teams in today’s work world.
4. Discuss the special challenges of virtual teams.
5. Discuss the role of communication in building trust, and describe behaviour that help build trust.
6. Prepare a communication plan matrix
7. Examine Poole’s Model of small group communication.