10.10. Chapter Summary

Domestic and international projects differ because of the cultural diversity needed to work in different countries.  Therefore, human resources involvement with an international project team is more exhaustive. When making decisions about selecting projects and the selection of the project team, all stakeholders need to be aware of the six environmental factors that will affect the project and the team.  Staffing requirements for international projects are critical to the success of the project, and the well-being of the team.  Special criteria for international teams is established prior to hiring. Families need to be considered as part of the success of the project if they are moving with the team members to the foreign country. Cross-cultural awareness and training is important for the team members.

Culture shock is natural for all team members after leaving their home country.  It may be of varying degrees.  However, they all will go through the four stages.  These stages are monitored closely by human resources to ensure they move through the phases successfully.  Training is crucial for all team members whether a short term project or a longer term project. All team members need to have some level of cultural fluency. Training is offered to team members before they leave for their home country, is provided ongoing during the international assignment, and again, when the team returns as they will experience re-entry shock. International projects are complex for both human resources and the team.  With a well-planned strategy, the project will be successful, and the team will have an enriched experience.