This open textbook has been compiled, edited and partially adapted by Laura Westmaas in partnership with the OER Design Studio and the Library Learning Commons at Fanshawe College in London, Ontario.

This version of the open textbook also includes revisions and original text by Krista Carson. The revisions to this version were made possible through the Integrating OER Program through eCampusOntario’s Open Library.

This work is part of the FanshaweOpen learning initiative and is made available through a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License unless otherwise noted.

Fanshawe Open

We want to acknowledge and thank the following authors/entities who have graciously made their work available for the remixing, reusing, and adapting of this text:

Specific content attributions can be found at the bottom of each page. Section 8.2 includes licensed content different from the book’s overall license. 

Cover Image Attribution


This project was a collaboration between the author and the team in the OER Design Studio at Fanshawe.  The following staff and students were involved in the creation of this project:

  • Andrew Stracuzzi – Faculty Lead, Instructional Design, and Quality Assurance
  • Shauna Roch & Jennifer Ayers – Project Coordination
  • Robert Armstrong – Graphic Design 
  • Davandra Earle  – Ancillary Developer

Accessibility Statement

FanshaweOpen believes that education must be available to everyone; this means supporting the creation of free, open, and accessible educational resources. We are actively committed to increasing the accessibility and usability of the textbooks we produce.

Every attempt has been made to make this OER accessible to all learners and is compatible with assistive and adaptive technologies. We have attempted to provide closed captions, access to transcripts, alternative text,  or multiple formats for on-screen and off-line access.

The web version of this resource has been designed to meet Web Content Accessibility Guidelines 2.0, level AA. In addition, it follows all guidelines in Appendix A: Checklist for Accessibility of the Accessibility Toolkit – 2nd Edition. In addition to the web version, additional files are available in a number of file formats including PDF, EPUB (for eReaders), MOBI (for Kindles), upon request made to

Let us know if you are having problems accessing this resource. We are always looking for ways to make our resources more accessible. If you have problems accessing this resource, please contact us to let us know, so we can fix the issue.

Please include the following information:

  • The location of the problem by providing a web address or page description
  • A description of the problem
  • The computer, software, browser, and any assistive technology you are using that can help us diagnose and solve your issue (e.g., Windows 10, Google Chrome (Version 65.0.3325.181), NVDA screen reader)


Please share your adoption, and any feedback you have about the book with us at


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Conflict Management Copyright © 2022 by Laura Westmaas, BA, MSc is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.

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