Contents

1. Acknowledgements

   1. Feedback

2. Author's Preface

3. Introduction: Chapter Overview

4. Chapter 1: Introduction to Psychology, Communication, and the Canadian Workplace

   1. 1.1 Psychology Defined

   2. 1.2 What is Organizational Behaviour?

   3. 1.3 OB Research Methods

   4. 1.4 What's the Connection? OB and Communication in the Workplace

   5. 1.5 Key Takeaways, Knowledge Check and Key Terms

5. Chapter 2: Communication

   1. 2.1 Communication Defined

   2. 2.2 The Communication Process

   3. 2.3 Common Channels of Communication in the Workplace

   4. 2.4 Communication Competence

   5. 2.5 Key Takeaways, Knowledge Check and Key Terms

6. Chapter 3: Emotions

   1. 3.1 Functions of Emotions

   2. 3.2 The Experience of Emotion

   3. 3.3 Emotions at Work

   4. 3.4 How to Feel Better: Coping With Negative Emotions

   5. 3.5 Key Takeaways, Knowledge Check and Key Terms

7. Chapter 4: Motivation

   1. 4.1 Motivation

   2. 4.2 Need-Based Theories of Motivation

   3. 4.3 Process-Based Theories

   4. 4.4 Influencing Motivation at Work

   5. 4.5 Key Takeaways, Knowledge Check and Key Terms

8. Chapter 5: Learning

   1. 5.1 Learning

   2. 5.2 Classical Conditioning

   3. 5.3 Operant Conditioning

   4. 5.4 Social Learning Theory

   5. 5.5 Learning at Work

   6. 5.6 Key Takeaways, Knowledge Check and Key Terms

9. Chapter 6: Memory

   1. 6.1 Introduction

   2. 6.2 Varieties of Memory

   3. 6.3 Putting it All Together: Improving Your Memory

   4. 6.4 Key Takeaways, Knowledge Check and Key Terms

10. Chapter 7: Decision-making

    1. 7.1 Understanding Decision-making

    2. 7.2 Decision-making Models

    3. 7.3 Bias in Decision-making

    4. 7.4 Key Takeaways, Knowledge Check and Key Terms

11. Chapter 8: Personality

    1. 8.1 Personality

    2. 8.2 Measuring Personality

    3. 8.3 Theories of Personality

    4. 8.4 Personality at Work

    5. 8.5 Key Takeaways, Knowledge Check and Key Terms

12. Chapter 9: Group Dynamics

    1. 9.1 Groups and Teams

    2. 9.2 Characteristics of Effective Groups

    3. 9.3 Group Life Cycle

    4. 9.4 Group Decision-making

    5. 9.5 Group Communication

    6. 9.6 Key Takeaways, Knowledge Check and Key Terms

13. Chapter 10: Leadership

    1. 10.1 Leadership vs. Management

    2. 10.2 Theories of Leadership

    3. 10.3 Developing Your Leadership Skills

    4. 10.4 Key Takeaways, Knowledge Check and Key Terms

14. Chapter 11: Dimensions of Diversity and Intercultural Communication

    1. 11.1 Diversity and Inclusion

    2. 11.2 Dimensions of Diversity

    3. 11.3 Diversity in the Workplace - Benefits and Challenges

    4. 11.4 Culture

    5. 11.5 Key Takeaways, Knowledge Check and Key Terms

15. Chapter 12: Professionalism, Ethics, and Social Responsibility

    1. 12.1 Professionalism

    2. 12.2 Ethics

    3. 12.3 Social Responsibility

    4. 12.4 Key Takeaways, Knowledge Check and Key Terms

16. Appendix A: Case Studies

    1. Getting Emotional: The Case of American Express
    2. Motivating Employees: The Case of Canada’s Shopify
    3. Using Science to Match Candidates to Jobs: The Case of Kronos
    4. Being Ethical: Dealing with Conflicts of Interest

17. Appendix B: Self-assessments

    1. Assessment: The Johari Window
    2. Assessment: What’s My Attitude?
    3. Assessment: Are you a Type A Personality?
    4. Assessment: What is your locus of control?
    5. Assessment: How Do You Behave in Groups?
    6. Assessment: How Effective Is Your Work Group?
    7. Assessment: Cultural Intelligence
    8. Additional Self-assessments

18. Glossary of Key Terms

19. Ancillary Resources

    1. H5P Review Quizzes
    2. Chapter Slide Decks
    3. Appendix B Self-assessment Files
    4. APA Style Resources

20. Versioning History