Contents

    1. Feedback
    1. Getting Emotional: The Case of American Express
    2. Motivating Employees: The Case of Canada’s Shopify
    3. Using Science to Match Candidates to Jobs: The Case of Kronos
    4. Being Ethical: Dealing with Conflicts of Interest
    1. Assessment: The Johari Window
    2. Assessment: What’s My Attitude?
    3. Assessment: Are you a Type A Personality?
    4. Assessment: What is your locus of control?
    5. Assessment: How Do You Behave in Groups?
    6. Assessment: How Effective Is Your Work Group?
    7. Assessment: Cultural Intelligence
    8. Additional Self-assessments
    1. H5P Review Quizzes
    2. Chapter Slide Decks
    3. Appendix B Self-assessment Files
    4. APA Style Resources