9.6 Key Takeaways, Knowledge Check and Key Terms

Key Takeaways

  • A group is a collection of individuals who interact with each other such that one person’s actions have an impact on the others. Groups can be informal or formal in nature. Both informal and formal groups serve important functions in the workplace.
  • When a group is cohesive and has a shared purpose it can be considered a team.
  • Social loafing is the finding that individuals do not always contribute as much effort to work when in a group compared to when they are working alone. There are a number of factors that can help us to understand group effectiveness and decrease the probability of social loafing.
  • Groups and their individual members come together and grow apart in predictable patterns. This is called the group development stages, which include forming, storming, norming, performing, and adjourning. Each group member has a life cycle that defines their role as they enter and exit the group.
  • Groups decision-making can lead to more diverse thinking and problem solving. However, when groups are too cohesive or controlled, they can fall prey to insulated thinking and groupthink.
  • Group communications, including meetings, are an important part of workplace communications.

Knowledge Check

Review your understanding of this chapter’s key concepts by taking the interactive quiz below.



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Psychology, Communication, and the Canadian Workplace Copyright © 2022 by Laura Westmaas, BA, MSc is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.

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