In this chapter, we will:
- Identify the intrapersonal, interpersonal, social and cultural functions of emotions.
- Describe different theories of emotion.
- Explain the concept of emotional labor and the importance of emotional intelligence in the workplace.
- Identify strategies for regulating negative emotions.
In this chapter, students will learn about the functions and nature of human emotions. We will explore theories of emotion including, Cannon-Bard theory, James-Lange theory, and two-factor theory. In addition, we will learn the role of emotional intelligence in workplace success and discuss strategies for regulating negative emotions.