12.4 Key Takeaways, Knowledge Check and Key Terms

Key Takeaways

In this chapter, we learned that:

  • A profession is an occupation that involves mastery of complex knowledge and skills through prolonged training, education, or practical experience. Professionalism, on the other hand, involves the aims and behaviors that demonstrate an individual’s level of competence expected by a professional within a given profession.
  • Respecting our coworkers is one of the most essential keys to developing a positive organizational experience. There are many simple things we can do to show our respect, but one crucial feature is thinking about the types of langue we use.
  • Personal responsibility refers to an individual’s willingness to be accountable for what they feel, think, and behave. Part of being a successful coworker is taking responsibility for your behaviors, communication, and task achievement in the workplace.
  • Ethics is defined as a set of values that define right and wrong.
  • There are four levels of ethical issues.
    • First, societal issues deal with bigger items such as taking care of the environment, capitalism, or embargos.
    • The second level of ethical issues is stakeholder issues. These are the things that a stakeholder might care about, such as product safety.
    • Internal policy issues are the third level of ethical issues. This includes things like pay and how employees are treated.
    • Personal issues, our last level of ethical issues, refer to how we treat others within our organization.
  • There are sources of personal ethics and sources of company ethics. Our personal sources of ethics may come from the models we had in our childhood, such as parents, or from experiences, religion, or culture. Companies use values statements and codes of ethics to ensure everyone is following the same ethical codes, since ethics vary from person to person.
  • We can use a variety of models and frameworks to help us in ethical decision making.\
  • Philosophers look at ethical frameworks following a utilitarian approach, common good approach, rights approach, and the virtue approach. These approaches provide a framework for sound ethical decision making.\
  • The Twelve Questions Model encourages us to ask questions such as who this decision affects to determine the best ethical choice.
  • Another model by Corey et al. discussed has the following 8 steps:
    • identify the problem,
    • identify the potential issues involved,
    • review relevant ethical guidelines,
    • know relevant laws and regulations,
    • obtain consultation
    • consider possible and probable courses of action,
    • list the consequences of the probable courses of action, and
    • decide on what appears to be the best course of action.
  • Social responsibility is defined as the duty of business to do no harm to society.
  • There are four levels of social responsibility as follows:
    • economics, or the responsibility of the business to be profitable;
    • the responsibility to meet the legal obligations—businesses must comply with the law and regulations;
    • companies have a responsibility to act ethically and morally and to choose the action that causes the least, if any, harm; and
    • finally, philanthropic is the idea that businesses should give back, either in time, money, or goods, to the community in which they serve.
  • People used to believe that the relationship between social responsibility and the community was an inverse one, where if companies benefited society, it came at economic cost to them. Recent research has pointed out that in fact creating shared value (CSV) actually benefits both parties and not at a cost to one or the other.
  • ISR or individual social responsibility refers to our awareness of how our actions affect the community as a whole. ISR can include volunteering time, giving money, and standing up for issues that affect the rights of others

Knowledge Check

Review your understanding of this chapter’s key concepts by taking the interactive quiz below.



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Psychology, Communication, and the Canadian Workplace Copyright © 2022 by Laura Westmaas, BA, MSc is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.

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