2.5 Key Takeaways, Knowledge Check and Key Terms

Key Takeaways

In this chapter, we learned that:

  • Communication is defined as the process of generating meaning by sending and receiving verbal and nonverbal symbols and signs that are influenced by multiple contexts.
  • Communication can be categorized into three basic types – verbal, written, and nonverbal.
  • The transactional model of communication describes communication as a process in which communicators generate social realities within social, relational, and cultural contexts.
  • Different communication channels are more or less effective at transmitting different kinds of information. In addition, communications flow in different directions within organizations.
  • Competent communicators have knowledge and skills about effective communication that they employ in a mindful and flexible manner based on the characteristics of a situation.

Knowledge Check

Review your understanding of this chapter’s key concepts by taking the interactive quiz below.



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Psychology, Communication, and the Canadian Workplace Copyright © 2022 by Laura Westmaas, BA, MSc is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.

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