Chapter 2: Communication
Learning Objectives
In this chapter, we will
- Define communication.
- Identify characteristics of verbal, written, and nonverbal communication.
- Describe the nature of communication using the transactional model.
- Compare commonly used channels and directions of communication in the workplace.
- List the skills and abilities of a competent communicator.
In this chapter, students will learn about the nature of communication, the transactional theory of communication, and the common channels of communication used in the workplace. Additionally, students will examine the characteristics of competent communicators.
