3.5 Key Takeaways, Knowledge Check and Key Terms

Key Takeaways

In this chapter, we learned that:

  • Emotions serve several important intrapersonal, interpersonal, social and cultural functions.
  • Emotions include several components: physiological arousal, our interpretation of a situation, and how we communicate emotions to the people around us.
  • Affective events theory (AET) helps us to understand how emotions can help us to understand behaviour at work. Many jobs involve emotional labour and a mismatch between how we feel and the emotions that employees are expected to show can produce a stressful state of cognitive dissonance.
  • Emotional intelligence involves a set of interrelated skills that can help us have awareness of and manage the emotions of ourselves and our relationships.
  • Using self-regulation techniques and engaging in healthy lifestyle behaviours can help us to deal effectively with negative emotions.

Knowledge Check

Review your understanding of this chapter’s key concepts by taking the interactive quiz below.



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Psychology, Communication, and the Canadian Workplace Copyright © 2022 by Laura Westmaas, BA, MSc is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.

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