5.6 Key Takeaways, Knowledge Check and Key Terms

Key Takeaways

In this chapter, we learned that:

  • Learning is a relatively permanent change in behavior that occurs as a result of experience.
  • Principles of classical conditioning can help us to understand stimulus-response associations that form in the workplace.
  • Reinforcement, punishment, avoidance learning, and extinction can all be used in the workplace to change behaviour.
  • Schedules of reinforcement can be used in the workplace to modify behaviour.
  • According to social learning theory, we can also learn behaviours through interaction with your thoughts, actions, and environment. We can also observe rewards and consequences from others and model this behaviour in a process called vicarious learning.
  • Our motivation, previous experiences, and other factors can help us to better understand how and why we learn.
  • Organizational behaviour management and behavioural self-management can be used to change behaviours in the workplace setting.

Knowledge Check

Review your understanding of this chapter’s key concepts by taking the interactive quiz below.



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Psychology, Communication, and the Canadian Workplace Copyright © 2022 by Laura Westmaas, BA, MSc is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.

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