3.5 Key Takeaways, Knowledge Check and Key Terms

Key Takeaways

In this chapter, we learned that:

  • Organizational culture refers to a system of shared assumptions, values, and beliefs that show employees what is appropriate and inappropriate behavior
  • Organizational culture consists of three levels: assumptions, values, and artifacts.
  • Organizations vary in the strength of their culture. Strong organizational cultures can be an organizing and controlling mechanism for organizations. Strong culture can also lead to resistance to change.
  • Organization cultures are created by a variety of factors, including founders’ values and preferences, industry demands, and early values, goals, and assumptions.
  • Culture is maintained through attraction-selection-attrition, new employee onboarding, leadership, and organizational reward systems.
  • Organizations change in response to changes in the environment and in response to the way decision makers interpret these changes.
  • When it comes to organizational change, one of the biggest obstacles is resistance to change. People resist change because change disrupts habits, conflicts with certain personality types, causes a fear of failure, can have potentially negative impacts, can result in a potential for loss of power, and, when done too frequently, can exhaust employees.
  • There are a number of frameworks that can be used to assess and understand organizational culture including Occupational Culture Profiles, service culture, safety culture, and the Competing Values Framework.
  • In addition to organizational culture, codes and other policies can formalize the expectations for behaviour at work.
  • Performance issues and misconduct can result in disciplinary action at work.
  • Discipline should match the level of offense. Unless there is just cause for immediate termination, discipline should be progressive in nature starting with a conversation.
  • When designing and implementing codes in the workplace, it is important to be aware of various legislation which outlines human rights and employment standards.

Knowledge Check

Review your understanding of this chapter’s key concepts by taking the interactive quiz below.



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Conflict Management Copyright © 2022 by Laura Westmaas, BA, MSc is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.

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