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Acknowledgements
About the book
Changes from Previous Version
1.0 Introduction
1.1 What is Communication?
1.2 Communications Process: Encoding and Decoding
1.3 Eight Essential Components of Communication
1.4 Why Is It Important To Communicate Well?
1.5 Communication in Context
1.6 Your Responsibilities as a Communicator
1.7 Conclusion
2.0 Introduction
2.1 Perception
2.2 Self-Understanding is Fundamental to Communication
2.3 Getting to Know Your Audience
2.4 Conclusion
3.0 Introduction
3.1 Intercultural Communication
3.2 Common Cultural Characteristics
3.3 Divergent Cultural Characteristics
3.4 International Communication and the Global Marketplace
3.5 Styles of Management
3.6 Conclusion
4.0 Introduction
4.1 What is Language?
4.2 Principles of Verbal Communication
4.3 Language Can be an Obstacle to Communication
4.4 Principles of Nonverbal Communication
4.5 Types of Nonverbal Communication
4.6 Movement in Presentations
4.7 Conclusion
5.0 Introduction
5.1 Understanding Business Ethics
5.2 How Organizations Influence Ethical Conduct
5.3 Managing a Socially Responsible Business
5.4 Responsibilities to Stakeholders
5.5 Trends in Ethics and Corporate Social Responsibility
5.6 Conclusion
5.7 Case study
6.0 Introduction
6.1 Interpersonal Communication
6.2 What is Intrapersonal Communication?
6.3 Self-Concept
6.4 Rituals of Conversation
6.5 Listening for Understanding
6.6 Conclusion
7.0 Introduction
7.1 What is a Group?
7.2 Group Life Cycles and Member Roles
7.3 Group Problem Solving
7.4 Teamwork and Leadership
7.5 Conflict in the Work Environment
7.6 Conflict Management in Today’s Global Society
7.7 Crucial Conversations
7.8 Conclusion
8.0 Introduction
8.1 Rhetorical Situation
8.2 Strategies for Success
8.3 The 9 Cognate Strategies
8.4 Purpose and Central Idea Statements
8.5 Research
8.6 Organizational Models for Presentations
8.7 Outlining Your Presentation
8.8 Transitions
8.9 Conclusion
9.0 Introduction
9.1 Methods of Presentation Delivery
9.2 Preparing For Your Delivery
9.3 Practising Your Delivery
9.4 What to Do When Delivering Your Speech
9.5 Conclusion
10.0 Introduction
10.1 Functions of the Presentation to Inform
10.2 Types of Presentations to Inform
10.3 Adapting Your Presentation to Teach
10.4 Preparing Your Speech to Inform
10.5 Creating an Informative Presentation
10.6 Conclusion
11.0 Introduction
11.1 Principles of Persuasion
11.2 Presentations that Persuade
11.3 Making An Argument
11.4 Speaking Ethically and Avoiding Fallacies
11.5 Conclusion
12.0 Introduction
12.1 Planning a Meeting
12.2 Facilitating a Meeting
12.3 A Brief Introduction to Robert’s Rules of Order
12.4 Post Meeting Communication and Minutes
12.5 Conclusion
12.6 Activity: Critique of Formal Campus or Community Gathering
13.0 Introduction
13.1 Before the Interview: Preparation
13.2 Before the Interview: Potential Questions
13.3 Before the Interview: Behavioural Based Questions
13.4 Before the Interview: Situational Based Questions
13.5 Before the Interview: Qualification Based Questions
13.6 Before the Interview: Illegal Interview Questions
13.7 Before the Interview: Candidate Questions and Practice Resources
13.8 At the Interview: First Impressions
13.9 After the Interview: Following Up
13.10 Conclusion
14.0 Introduction
14.1 Digital and Social Media
14.2 Online Engagement
14.3 Your Digital Footprint
14.4 Conclusion
15.0 Introduction
15.1 Giving & Receiving Feedback
15.2 Giving Feedback to Others
15.3 Receiving Feedback
15.4 Conclusion
Ancillary Resources
Video Transcripts
Version History
15.0 Introduction 15.1 Giving & Receiving Feedback 15.2 Giving Feedback to Others 15.3 Receiving Feedback 15.4 Conclusion
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Talking Business Copyright © 2023 by Laura Radtke is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.