6.0 Introduction

Learning Objectives

At the end of this chapter, learners will be able to:

  • Define intrapersonal and interpersonal communication.
  • Give examples of interpersonal needs in the communication process.
  • Discuss social penetration theory and self-disclosure and its principles.
  • List five steps in any conversation.
  • Explain the importance of being an active listener.

Professional Perspective

image of a man with a moustacheDhavit will be interviewing a group of potential employees to fill a role called “Library Coordinator.” In this role, an employee will need to have excellent communication skills to interact with a variety of visitors to the library including faculty members, staff, and students. Dhavit wants to ensure he includes some good questions in his interview script to determine interpersonal skills among the applicants. What types of questions might Dhavit ask to find out more from each candidate?

The majority of the time we are working we are involved in the process of communication; communication with self, with others, in verbal (oral and written) and in nonverbal formats. How well you communicate  affects your experience in the business environment. Through communication, how might you negotiate relationships, demands for space and time, challenging meetings, collaborative efforts, and solo projects? In this chapter, you will explore several concepts around communicating.

57 Introduction” from Communication for Business Professionals by eCampusOntario is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.


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Talking Business Copyright © 2023 by Laura Radtke is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.

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