6.6 Conclusion

Reflection Activity

image of a man with a moustacheReturning to Dhavit’s interview process, what types of questions would you ask potential candidates about their interpersonal and conflict management communication skills related to the busy role of Library Coordinator? If you were applying for this role, how would you prepare?

Quick Quiz

Additional Resources

Read an informative article and watch a video on self-concept and self-esteem https://mindspo.com/2020/08/10/brene-browns-top-10-rules-for-self-love/

Advice from Berkeley Well-Being Institute on interpersonal communication: https://www.berkeleywellbeing.com/interpersonal-communication.html

Globe and Mail: Conflict-management skills now in high demand in the workplace.


Internal monologue – refers to the self-talk of intrapersonal communication.

Interpersonal communication – the process of exchanging messages between two people whose lives mutually influence one another in unique ways in relation to social and cultural norms.

Intrapersonal communication – communication with one’s self, and that may include self-talk, acts of imagination and visualization, and even recall and memory.

Self-concept  – what we perceive ourselves to be.

Self-disclosure – information, thoughts, or feelings we tell others about ourselves that they would not otherwise know.

Self-reflection – a trait that allows us to adapt and change to our context or environment, to accept or reject messages, to examine our concept of ourselves and choose to improve.

Social penetration theory – people go from superficial to intimate conversations as trust develops through repeated, positive interactions.


Altman, I. & Taylor, D. (1973). Social penetration: The development of interpersonal relationships. St. Martin’s Press.

Beebe, S., Beebe, S., & Redmond, M. (2002). Interpersonal communication relating to others (3rd ed.). Allyn Bacon.

DeVito, J. (2003). Messages: Building interpersonal skills. Allyn Bacon.

McLean, S. (2005). The basics of interpersonal communication. Allyn Bacon.

National Association of Colleges and Employers. (2010). Job outlook 2011. http ://op.bna.com.s3.amazonaws.com/dlrcases.nsf/r%3FOpen%3dabis-8gqp9x

Pinker, S. (2009). The stuff of thought : Language as a window to human nature. Penguin Books.

Shedletsky, L.J. (1989). Meaning and mind : An interpersonal approach to human communication. ERIC Clearinghouse on Reading and Communication Skills.

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