4.0 Introduction
Learning Outcomes
At the end of this chapter, learners will be able to:
- Define language and describe its role in the communication process.
- Give examples of how language can be a barrier to communication.
- Demonstrate professional communication related to gender and race.
- Give examples of nonverbal communication and describe its role in the communication process.
- Explain the principles of nonverbal communication.
- Describe the similarities and differences among eight general types of nonverbal communication.
- Demonstrate how to use movement to increase the effectiveness of your message.
- Demonstrate three ways to improve nonverbal communication.
Professional Perspective
Raised in Ethiopia, Abe’s first language is Arabic. Although she spoke English fluently and completed her MBA in Canada, she still has some difficulty understanding jargon and slang. She wants to participate in more collegial conversations in her new role. As you read this chapter consider some of how Abe’s colleagues might support her to practice engaging, informal conversation.
Dhavit is getting some feedback from his team that facilitation participants think he is angry or upset during question and answer sessions. One of his colleagues has noticed that Dhavit’s arms are often crossed when concerns are being raised, and his facial expression sometimes indicates that he feels threatened by criticisms of organizational systems. As you read through this chapter, consider what might be happening and how Dhavit might adjust his facial expressions and body language as part of dialogue with staff members.
“9. Introduction” from Communication for Business Professionals by eCampusOntario is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
“22. Introduction” from Communication for Business Professionals by eCampusOntario is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
