Chapter 3: Emotions

Learning Objectives

In this chapter, we will:

  1. Identify the intrapersonal, interpersonal, social and cultural functions of emotions.
  2. Describe different theories of emotion.
  3. Explain the concept of emotional labor and the importance of emotional intelligence in the workplace.
  4. Identify strategies for regulating negative emotions.

In this chapter, students will learn about the functions and nature of human emotions. We will explore theories of emotion including, Cannon-Bard theory, James-Lange theory, and two-factor theory. In  addition, we will learn the role of emotional intelligence in workplace success and discuss strategies for regulating negative emotions.

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Psychology, Communication, and the Canadian Workplace Copyright © 2022 by Laura Westmaas, BA, MSc is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.

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