Chapter 2: Communication
Learning Objectives
In this chapter, we will
- Define communication.
- Identify characteristics of verbal, written, and nonverbal communication.
- Describe the nature of communication using the transactional model.
- Compare commonly used channels and directions of communication in the workplace.
- Recognize the skills and abilities of a competent communicator.
In this chapter, students will learn about the nature of communication, the transactional theory of communication, and common channels of communication that are used in the workplace. In addition, students will explore the characteristics of competent communicators.
