Liam is a 59-year-old male who has come into the community centre in the downtown area of a large city. The centre is a place where folks who live homeless can drop in for a meal, wash their clothes, and find toiletries, extra clothing, and bedding. Liam has frequented the centre for 3 years off and on. When he comes in, he meets with one of the Social Workers, Tanya. The Social Worker’s role is to provide case management: assessing Liam’s needs and arranging, coordinating, monitoring, and evaluating his connections to various services to determine if his needs are being met. Tanya has found her work with Liam very challenging over the past year as he has moved around a significant amount and attends the centre for a bit and then disappears for weeks on end. In the past 6 months he has lived under a local overpass, stayed with a friend for a month and has been in and out of one of the local shelters during the winter months. Liam hasn’t had access to phone/internet connection and his identification has expired. Tanya has set Liam up with free legal assistance, a Nurse Practitioner, government income assistance, and a local housing organization. All of the case workers at these agencies have connected with Tanya to see if she can find him, as he has missed appointments and they have lost track of him. As she sees Liam come in, she knows she needs to make a positive connection today to try and re-establish assistance.