How to Use this Book

Your CS106 course gives you the opportunity to practice communicating with different audiences, for different purposes, using different channels.

This book consists of four distinct parts:

  1. Intercultural Communication: learn how culture affects communication so that you can understand how you may need to adapt your communication style to be a more effective speaker and writer in different cultural contexts.
  2. Academic Writing: learn the fundamentals of academic writing so that you can effectively demonstrate your course content knowledge to your professors and classmates
  3. Business Writing: learn direct and indirect writing strategies and how to create common workplace correspondence so that you can communicate clearly and persuasively in a Canadian business context.
  4. Presentations: learn how to give an informative PowerPoint presentation, a visually stunning Pechachuka, and a persuasive pitch
  5. Grammar: review some tricks to ensure your grammar is accurate and that your writing flows well

How to move around the book:

Use the arrows at the bottom left and right of each page to move forward and backward through the modules. Or, use the Contents menu in the top left hand corner to go to a particular section.

Learning check quiz questions are included in most chapters. Answer the questions to assess your understanding of the chapter material. Every quiz has multiple questions (use the arrow on the right to move to the next question) and has answer explanations (click the “check” button to see if your answer is correct and to receive feedback).

Technical requirements:

The modules work best in the most recent versions of Chrome or Firefox; Internet Explorer is not supported at this time. If you experience difficulties, check your browser version and update.

Technical difficulties:

Contact the library for assistance accessing this text (or for any other book- or research-related inquiries): For more general technical help, contact the HelpDesk:

Questions or concerns about the content: contact your Communications instructor or Professor Deborah Shannon:


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Intercultural Business Communication Copyright © 2021 by Confederation College is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.

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