8.12 Chapter References

Black, T. (2010, April 22). How to use social media as a recruiting tool. Inc. http://www.inc.com/guides/2010/04/social-media-recruiting.html.

Branham, L. (2005). The 7 hidden reasons why employees leave: How to recognize the subtle signs and act before it’s too late. AMACOM.

Deliotte. (2013). Rethinking social media: Building the social organisation through HR. https://www.ahri.com.au/wp-content/uploads/049103_be_peter_rethinking-social-media_v1.pdf

Hackman, J. R., & Oldham, G. R. (1976). Motivation through the design of work: Test of a theory. Organizational Behavior and Human Performance, 16(2), 250–279. https://doi.org/10.1016/0030-5073(76)90016-7

Lefkow, D. (2002, February 20). Improving your employee referral program and justifying your investment. ERE. https://www.ere.net/articles/improving-your-employee-referral-program-and-justifying-your-investment

Lindow, A. (2011, June 11). How to: Use social media for recruiting. Mashable. http://mashable.com/2011/06/11/social-media-recruiting.

Little, S. (2019, February 26). What is employee onboarding — and why do you need it? The SHRM Blog. https://blog.shrm.org/blog/what-is-employee-onboarding-and-why-do-you-need-it

Sheridan Technical College. (n.d.). Advanced automotive technology Ford ASSET. Retrieved July 14, 2023, from https://www.sheridantechnicalcollege.edu/asset/

Sowa, C. (2008). Going above and beyond: Good customer service involves more than just setting high standards and being friendly with customers. America’s Best. http://www.americasbestcompanies.com/magazine/articles/going-above-and-beyond.aspx

Sullivan, J. (2009, April 13). Amazing practices in recruiting—ERE award winners 2009 (part 1 of 2). ERE. https://www.ere.net/articles/amazing-practices-in-recruiting-ere-award-winners-2009-part-1-of-2

Witt, B. (2005, December 1). Serious Leadership: IBM Builds a Successful Mentoring Program. Material Handling Management. http://mhmonline.com/workforce-solutions/mhm_imp_4483/.

W. P. Carey School of Business. (2008). Employees first: Strategies for service. https://news.wpcarey.asu.edu/20080626-employees-first-strategies-service


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