4.6 Chapter References

Belch, G. E., & Belch, M. A. (2020). Advertising and promotion: An integrated marketing communications perspective (8th ed.). McGraw Hill Ryerson.

Bergstrom, B. (2009, July 3). Business card tips. Orlando Business Journal. http://orlando.bizjournals.com/orlando/stories/2009/07/06/smallb3.html?t=printable

Bradbury, T. (2017, May 5). 8 ways to read someone’s body language. Inc. https://www.inc.com/travis-bradberry/8-great-tricks-for-reading-peoples-body-language.html

Buhler, P. M. (2009). Managing in the new millennium: Six tips to more effective communication. Supervision, 70(7), 19.

Carey, H. A. (1999). Communication in extensions: A teaching and learning guide. Food & Agriculture Org.

Cherry, K. (2019, September 28). Understanding body language and facial expressions. Verywellmind.  https://www.verywellmind.com/understand-body-language-and-facial-expressions-4147228#citation-2

Cox, L. K. (2017, July 28). Business etiquette 101: The ultimate guide to surviving your next business dinner. HubSpot. https://blog.hubspot.com/marketing/business-dinner-etiquette-guide

Dean, J. (2010, July 29). Avoid email miscommunication. PsyBlog. https://www.spring.org.uk/2007/10/avoid-email-miscommunication.php

Dunning, J. (2001, May 15). How to improve your listening skills, avoid mix-ups. Ophthalmology Times, 26, (10), 28.

Foley, G. N., & Gentile, J. P. (2010). Nonverbal communication in psychotherapy. Psychiatry (Edgmont (Pa. : Township))7(6), 38–44.

Goman, C. (2012, March 20). What it really means to dress for success. Forbes. https://www.forbes.com/sites/carolkinseygoman/2012/03/20/what-it-really-means-to-dress-for-success/#1c8a53c71a2e

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Hallgren-Rezac, G. (2008, September 24). Good handshake key to interview success. BC Jobs. http://www.bcjobs.ca/re/career-advice/career- advice-articles/interview-advice/good-handshake-key-to-interview-success

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Hoffman, J. (2019, April 06). 19 tips to leave the perfect sales voicemail. HubSpot. https://blog.hubspot.com/sales/tips-to-leave-the-perfect-sales-voicemail

Kiely, M. (1993). When “no” means “yes.” Marketing, 7–9.

Lee, D. & Hatesohl, D. (1993, October). Listening: Our most used communications skill. University of Missouri-Columbia. https://mospace.umsystem.edu/xmlui/bitstream/handle/10355/71861/CM150-1983.pdf?sequence=1

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Martin, J. (2018). 6 Companies where customers come first. CNN Money. https://money.cnn.com/galleries/2007/fsb/0709/gallery.where_customers_come_first.fsb/5.html

McFadden, J. (2008, October 28). Rules of etiquette are important for the business lunch. Milwaukee Business Journal. http://www.bizjournals.com/milwaukee/stories/2008/10/27/focus4.html?t=printable

Mehrabian, A. (n.d.). Mehrabian’s communication theory: verbal, non-verbal, body language. Business Balls. https://www.businessballs.com/communication-skills/mehrabians-communication-theory-verbal-non-verbal-body-language/

Morris, J. (2008, November 21). Not knowing basics is simply impolite. Nashville Business Journal. http://www.bizjournals.com/nashville/stories/2008/11/24/focus2.html?t=printable

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The Emily Post Institute Inc. (2023). Emily Post. https://emilypost.com/?s=sales

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Zupek, R. (2009, July 13). The worst way to shake hands. CNN. http://www.cnn.com/2007/LIVING/worklife/11/05/cb.hand.shake/index.html


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