2.7 Test Your Knowledge

Question 1

Describe the three types of B2B customers and what makes them different.

Producers are companies or organizations that buy parts or ingredients to make a product or service.
Resellers are companies or organizations that buy finished products or services to sell them to other companies or consumers.
Organizations are government or nonprofit groups that buy products or services for consumption or to be sold to companies or consumers.

Question 2

Name at least three differences between a B2C and a B2B purchase.

Size of purchases, multiple buyers, number of customers, and geographic concentration.

Question 3

Describe two products or services a B2B purchaser would buy to meet esteem needs.

A building that bears the company name; doing business with only those companies that have the best reputations, such as McKinsey & Company; hiring only people who have an Ivy League education.

Question 4

True or false: B2B buying decisions are rational.

False. B2B decisions are dominated by emotions, especially trust and fear.

Question 5

True or false: The initiator in a B2B buying situation is also the decision maker.

False. Although the initiator may be the decision maker, that is not always the case, especially in complex B2B buying decisions.

Question 6

Describe the first step in the buying process.

Need recognition includes the realization that there is a need for the product or service. The need might be identified by a user or anyone else inside the organization or by a customer.

Question 7

What is an RFP, and at which stage in the buying process is it used?

The request for proposal is part of step four: searching for appropriate suppliers.

Question 8

Describe FAB and how it is used in the selling process.

Feature, advantage, benefit is used in B2B and B2C selling and is used to appeal to a customer’s emotions as in “what will this product or service do for me.”


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