4.6 Chapter References
Belch, G. E., & Belch, M. A. (2020). Advertising and promotion: An integrated marketing communications perspective (8th ed.). McGraw Hill Ryerson.
Bergstrom, B. (2009, July 3). Business card tips. Orlando Business Journal. http://orlando.bizjournals.com/orlando/stories/2009/07/06/smallb3.html?t=printable
Bradbury, T. (2017, May 5). 8 ways to read someone’s body language. Inc. https://www.inc.com/travis-bradberry/8-great-tricks-for-reading-peoples-body-language.html
Buhler, P. M. (2009). Managing in the new millennium: Six tips to more effective communication. Supervision, 70(7), 19.
Carey, H. A. (1999). Communication in extensions: A teaching and learning guide. Food & Agriculture Org.
Cherry, K. (2019, September 28). Understanding body language and facial expressions. Verywellmind. https://www.verywellmind.com/understand-body-language-and-facial-expressions-4147228#citation-2
Cox, L. K. (2017, July 28). Business etiquette 101: The ultimate guide to surviving your next business dinner. HubSpot. https://blog.hubspot.com/marketing/business-dinner-etiquette-guide
Dean, J. (2010, July 29). Avoid email miscommunication. PsyBlog. https://www.spring.org.uk/2007/10/avoid-email-miscommunication.php
Dunning, J. (2001, May 15). How to improve your listening skills, avoid mix-ups. Ophthalmology Times, 26, (10), 28.
Foley, G. N., & Gentile, J. P. (2010). Nonverbal communication in psychotherapy. Psychiatry (Edgmont (Pa. : Township)), 7(6), 38–44.
Goman, C. (2012, March 20). What it really means to dress for success. Forbes. https://www.forbes.com/sites/carolkinseygoman/2012/03/20/what-it-really-means-to-dress-for-success/#1c8a53c71a2e
Guffey, M. (2008). Business communication (6th ed.). South-Western College Publication.
Hallgren-Rezac, G. (2008, September 24). Good handshake key to interview success. BC Jobs. http://www.bcjobs.ca/re/career-advice/career- advice-articles/interview-advice/good-handshake-key-to-interview-success
Hill, M. (n.d.). Etiquette-handshakes and greetings worldwide. LuxeWorld. https://luxebeatmag.com/global-etiquette-handshakes-greetings-worldwide/
Hoffman, J. (2019, April 06). 19 tips to leave the perfect sales voicemail. HubSpot. https://blog.hubspot.com/sales/tips-to-leave-the-perfect-sales-voicemail
Kiely, M. (1993). When “no” means “yes.” Marketing, 7–9.
Lee, D. & Hatesohl, D. (1993, October). Listening: Our most used communications skill. University of Missouri-Columbia. https://mospace.umsystem.edu/xmlui/bitstream/handle/10355/71861/CM150-1983.pdf?sequence=1
Lennon, D. (2018, April 4). JobMonkey. Retrieved from https://www.jobmonkey.com/shake-hands-professionally/
Martin, J. (2018). 6 Companies where customers come first. CNN Money. https://money.cnn.com/galleries/2007/fsb/0709/gallery.where_customers_come_first.fsb/5.html
McFadden, J. (2008, October 28). Rules of etiquette are important for the business lunch. Milwaukee Business Journal. http://www.bizjournals.com/milwaukee/stories/2008/10/27/focus4.html?t=printable
Mehrabian, A. (n.d.). Mehrabian’s communication theory: verbal, non-verbal, body language. Business Balls. https://www.businessballs.com/communication-skills/mehrabians-communication-theory-verbal-non-verbal-body-language/
Morris, J. (2008, November 21). Not knowing basics is simply impolite. Nashville Business Journal. http://www.bizjournals.com/nashville/stories/2008/11/24/focus2.html?t=printable
Psychology Today. (2020). First Impressions. https://www.psychologytoday.com/ca/basics/first-impressions
Quain, J. R. (1998, September 30). Quain’s top ten voice mail tips. Fast Company. https://www.fastcompany.com/34812/quains-top-ten-voice-mail-tips
Ramsey, L. (2019, January 24). Top 10 business card etiquette tips. American Management Association. https://www.amanet.org/articles/top-10-business-card-etiquette-tips/
Scaros, C. (2016, May 2). The importance of good grammar in business communications. LinkedIn. https://www.linkedin.com/pulse/importance-good-grammar-business-communications-cecile-scaros
Spillane, J. (2014, June 25). Timeliness matters: 3 Ways to stay ahead in sales. Business2Community. https://www.business2community.com/strategy/timeliness-matters-3-ways-stay-ahead-sales-0918871
Stanley, C. (2020). Are you missing this powerful selling skill? Salesforce. https://www.salesforce.com/quotable/articles/powerful-selling-skill/
Tanzon-Corre, J. (2017, January 18). Business card etiquette: 6 rules to remember when giving and receiving business cards. LinkedIn. https://www.linkedin.com/pulse/business-card-etiquette-6-rules-remember-when-giving-tanzon-corre
The Emily Post Institute Inc. (2023). Emily Post. https://emilypost.com/?s=sales
Thomas, G. F., Zolin, R., & Hartman, J. L. (2009). The central role of communication in developing trust and its effect on employee involvement. Journal of Business Communication, 46(3), 287–310. https://doi.org/10.1177/0021943609333522
Zemanski, R. H. (2008, October 15). Interviewing for emotional intelligence. SellingPower. https://www.sellingpower.com/2010/01/13/2779/interviewing-for-emotional-intelligence
Zmuda, N. (2009, January 19). Pepsi, coke try to outdo each other with rays of sunshine. Ad Age. https://adage.com/article/news/pepsi-coke-outdo-rays-sunshine/133859
Zupek, R. (2009, July 13). The worst way to shake hands. CNN. http://www.cnn.com/2007/LIVING/worklife/11/05/cb.hand.shake/index.html
