Inclusive Visual Communication for Immigrant Pregnant Women by Taekyom Kim

Inclusive Visual Communication for Immigrant Pregnant Women

Taekyom Kim

Design is: Communication


Welcome to my chapter,

Inclusive Visual Communication for Immigrant Pregnant Women!



My name is Taekyom Kim.

I have been currently researching a new communication tool for pregnant women with low English proficiency. There are huge populations of immigrants who have experienced barriers because of linguistic and cultural differences and understanding. Particularly, my wife had many communication difficulties with her doctor and nurses in obstetrics during her pregnancy period. This is one of the reasons why I am working on the topic for my MRP.

Here is a short video clip that can help you understand my MRP topic and design ideas.
(You can turn on the ‘CC’ for subtitle in English.)

If you don’t want to play the video, here is a link for the version of PDF document with scripts.

Download PDF document with scripts





Research Questions


Research Goal


“The initial goal through my MRP is to develop a tool for better communication between patients and doctors/staff that can break the language barriers.”


  • Visualized Communication
  • User Experience Design
  • Universal Symbols and Graphics
  • Advanced Technologies: AR
  • Audio Information
  • Translated Medical Words
  • Additional Design Components for Reducing Stress Level: Colours / Sounds


As the first step for the innovative process, I would like to consider all the possibilities for the design output. The bullet point list shows current ideas for the design process that I can potentially explore during my research. Through more research, I will be able to collect specific data from stakeholders and it will allow me to develop prototypes to experiment with particular design methods.

Now I am at the very beginning of my research process, however, here I prepared some interactive activities for a better understanding of my design ideas.


Interactive Activity: Scenario

In this activity, you can follow a scenario with two different versions, one with only audio and the other with additional components (visuals, audio, graphics, and numbers). Hopefully, you can compare these two different experiences so that you can see what I would like to develop and what the design direction would be.


Lina is 32 years old and she is one of the immigrant groups from South Korea. She can speak English but she always feels difficulties when she visits a hospital for regular check-ups and tests. Some difficult medical English words bother her communication and understanding.

Scenario 1

Lina visited a hospital for her regular check-up. She went to the reception desk to ask where she should go. But, the staff said Lina needs to have few tests before the regular check-up since they found few things to make sure from the last tests.


Now here is another video. This time, you can watch the same video with additional components that can help the conversation. In Lina’s case, we can imagine that she chose the Korean language option.


Scenario 2

Lina is taking a conversation with her doctor for her regular check-up and consultation.


Now here is another video. This time, you can watch the same video with additional components that can help the conversation. In Lina’s case, we can imagine that she chose the Korean language option.



Interactive Activity: Quiz

In this activity, you can play some quiz. It is pretty simple. There are additional components that are introduced in the scenario activity, such as visuals, audio, graphics, and numbers. You can guess what the components mean when they are together.




Here is a simple survey that asks about your experience of my exhibition and thoughts for my design ideas. It would be great if you can provide your feedback for me.

Your participation in the survey is completely voluntary! You do not have to answer any of the questions in this survey.

  • The purpose of the survey is to know how the interactive activities worked and narrow down the design ideas.
  • The data will not be used for my MRP research.
  • It would take around 3 to 5 minutes in total.
  • It is an anonymous survey.
  • It will not share your answers with others.
  • Your answer will be deleted after this exhibition event.

[Click Here to Start Suvery]



See My References (Click to expand)


Author, C., Miszkurka, M., Goulet, L., & Zunzunegui, M. V. (2010). Contributions of Immigration to Depressive Symptoms Among Pregnant Women in Canada. In Journal of Public Health / Revue Canadienne de Santé Publique (Vol. 101). Retrieved from

Bowen, Sarah., & Canada. Health Canada. (2001). Language barriers in access to health care. Retrieved from e-accessibility/language-barriers.html

Dwilson, S. D. (2018). Dignity Health | How to Overcome Language Barriers in Health Care. Retrieved February 10, 2020, from Dignity Health website:

Hasanjanzadeh, P., & Faramarzi, M. (2017). Relationship between maternal general and specific-pregnancy stress, anxiety, and depression symptoms and pregnancy outcome. Journal of Clinical and Diagnostic Research, 11(4), VC04–VC07.

Heath, S. (2017). Cultural Barriers Limit Immigrant Patient-Provider Interactions. Retrieved February 10, 2020, from Patient Engagement Hit website:

Immigration and Ethnocultural Diversity in Canada. (n.d.). Retrieved October 13, 2019, from Statistics Canada website:

Joy Lo, C. W., Yien, H. W., & Chen, I. P. (2015). How Universal Are Universal Symbols? An Estimation of Cross-Cultural Adoption of Universal Healthcare Symbols. Health Environments Research and Design Journal, 9(3), 116–134.

Martin, J. (2015). Visual communication improves patient experience | HFM. Retrieved February 10, 2020, from Health Facilities Management website:

Shahhosseini, Z., Pourasghar, M., Khalilian, A., & Salehi, F. (2015). A Review of the Effects of Anxiety During Pregnancy on Children’s Health. Materia Socio Medica, 27(3), 200.

Sword, W., Watt, S., & Krueger, P. (2006). Postpartum health, service needs, and access to care experiences of immigrant and Canadian-born women. JOGNN – Journal of Obstetric, Gynecologic, and Neonatal Nursing, 35(6), 717–727.

Wolz, M. M. (2015). Language barriers: Challenges to quality healthcare. International Journal of Dermatology, 54(2), 248–250.

Zelkowitz, P., Schinazi, J., Katofsky, L., Saucier, J. F., Valenzuela, M., Westreich, R., & Dayan, J. (2004). Factors Associated with Depression in Pregnant Immigrant Women. Transcultural Psychiatry, 41(4), 445–464.


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