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Acknowledgements
Preface
Changes from Adapted Resource
1.0 Learning Objectives
1.1 Human Resources Management
1.2 HR Activities
1.3 HRM and Business Challenges
1.4 Summary
2.0 Learning Objectives
2.1 Introduction to Occupational Health and Safety Legislation
2.2 Rights and Responsibilities
2.3 Powers, Authority and Legal Implications
2.4 Related Legislation
2.5 Summary
3.0 Learning Objectives
3.1 An Introduction to WHMIS 2015
3.2 Hazards Groups, Classes and Categories
3.3 The Three Elements of WHMIS 2015
3.4 Routes of Entry
3.5 Roles and Responsibilities
3.6 Transportation of Dangerous Goods
3.7 Summary
4.0 Learning Objectives
4.1 Introduction to Hazard Recognition, Assessment and Control
4.2 The Business Case for Hazard Recognition, Assessment and Control
4.3 Hazard Recognition
4.4 Hazard Assessment
4.5 Hazard Control
4.6 Summary
5.0 Learning Objectives
5.1 Introduction to Incident Investigations
5.2 The Business Case for Incident Investigations
5.3 Who Investigates Workplace Incidents?
5.4 The Incident Investigation Toolkit
5.5 Essential Incident Investigation Steps
5.6 Summary
6.0 Learning Objectives
6.1 Disability Management
6.2 The Business Case for Disability Management
6.3 Disability Prevention
6.4 Accommodation
6.5 Return to Work
6.6 Summary
7.0 Learning Objectives
7.1 The Job Search
7.2 What Sets You Apart?
7.3 Networking
7.4 Social Media
7.5 Interviews
7.6 Interview Questions
7.7 Summary
8.0 Learning Objective
8.1 Introduction
8.2 Overview of Employment Legislation
8.3 HRM-Related Legislation: Part One
8.4 HRM-Related Legislation: Part Two
8.5 Labour Relations
8.6 Summary
9.0 Learning Objectives
9.1 Diversity
9.2 Culturally Competent Leadership
9.3 Building a Culture of Equity, Diversity and Inclusion
9.4 Recruiting Diverse Talent
9.5 Summary
10.0 Learning Objectives
10.1 An Introduction to Talent Acquisition
10.2 The Talent Acquisition Process
10.3 Recruitment Strategies
10.4 The Selection Process
10.5 Interviewing
10.6 Testing and Making the Offer
10.7 Summary
11.0 Learning Objectives
11.1 The Business Case for Training
11.2 Employee Training
11.3 Training Delivery Methods
11.4 Communicating & Measuring Training
11.5 Summary
12.0 Learning Objectives
12.1 An Introduction to Performance Management
12.2 Performance Appraisals
12.3 Components of a Performance Management System
12.4 Appraisal Methods
12.5 Completing and Conducting the Appraisal
12.6 Organizing the Performance Appraisal Process
12.7 Types of Performance Issues
12.8 Investigations and Discipline
12.9 Performance Management and Compensation
12.10 Summary
13.0 Learning Objectives
13.1 An Introduction to Employee Development
13.2 The Business Case for Employee Development
13.3 Employee Development: Part One - Succession Planning
13.4 Employee Development: Part Two - Employee Personal Development
13.5 Summary
14.0 Learning Objectives
14.1 Communication in the Digital Age
14.2 Electronic Written Communication
14.3 Netiquette and Social Media
14.4 Traditional Written Communication
14.5 Delivering Difficult Messages
14.6 Non-verbal Communication
14.7 Conflict Resolution Strategies
14.8 Summary
Versioning History
Ancillary Resources
7.0 Learning Objectives 7.1 The Job Search 7.2 What Sets You Apart? 7.3 Networking 7.4 Social Media 7.5 Interviews 7.6 Interview Questions 7.7 Summary
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Human Resources for Operations Managers Copyright © 2022 by Connie Palmer is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.