14.8 Summary 

Advanced communication skills, whether written or verbal, will be part of your success in Operations Management. You will be required to send e-mail on behalf of your organization, lead meetings and write policies for your department. You will also need to navigate the world of social media as it can be both a friend and a foe of your company. Finally, you will need to deliver difficult messages and resolve conflict in the workplace. Taking professional development courses to build your communication and conflict resolution skills will help you navigate the day-to-day expectations of your role in Operations Management.