12.10 Summary

In this chapter, we have reviewed performance appraisals, performance issues, investigations and disciplinary processes. As an Operations Manager, you will not only be required to be familiar with these processes, you will often lead the process. Delivering timely and effective feedback is essential in the employee-manager relationship. Providing employees with a regularly scheduled performance review allows the manager to share expectations, highlight successes and coach if there are any areas for improvement. Should there be performance concerns, investigations, performance improvement plans and possible disciplinary action may be required to resolve such matters. Overall, taking the time to share performance feedback with your team will strengthen the business by ensuring everyone is working towards the goals of the organization.