12.1 An Introduction to Performance Management

Performance Management often conjures up an image of discipline. Performance management, however, does not have to involve correction, it can simply involve an evaluation of an individual’s performance at work. Strong organizations have established a method and cadence to deliver performance feedback to their employees. These organizations use the performance management process to develop their employees, strengthen their relationships, share expectations and coach employees on areas of improvement. In this chapter, we will look at performance appraisals, performance issues, investigations, discipline and ending the employment relationship.