11.5 Summary

The importance of employee training in Operations Management cannot be overstated. Training demonstrates your compliance with legislation, your investment in people, and the importance of quality in your organization. As you can see in this chapter, you have many options when it comes to training your people. The use of in-house or external trainers allows for flexibility. Making use of programs such as mentorship, on-the-job coaching or job shadowing allows employees to learn those with more experience in a safe environment. Don’t forget to take a look at your new hire orientation program, it is your organizations opportunity to set the stage for a new hire’s safety and success. An investment in people is truly an investment in your organizational success.