Chapter 6: Electronic Written Communication
ENL1004 Course Learning Outcomes
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- Write professional documents that are clear, concise, correct, and visually engaging (1).
- Compose a variety of academic and vocation-related documents tailored to specific audiences and purposes. (1.2).
- Edit work according to grammar conventions, document requirements, and needs of the audience. (1.3).
- Adapt tone, style, and language to meet the needs of a variety of audiences (1.4).
- Incorporate visual elements to support communication objectives as required (1.5).
- Identify the value, limitations, and hazards of Generative AI and other transformative technologies (4.4).
We begin our applied-writing unit with electronic channels because they are by far the most widely used both for personal and business use. The fact that most students in college have grown up with these channels and now have years of experience using even the newest of them gives them the advantage of familiarity. With that comfort, however, may also come years of bad habits deeply rooted in the development of those skills for personal distraction and social ends. This chapter will attempt to provide those students a reset button to help professionalize those communication skills. Email deserves a close look because it is the most widespread and established of the electronic forms. Since so much of our lives are wrapped up in electronic interaction, reviewing the netiquette principles established at the outset of the electronic communications revolution can actually help us move forward as we look at the newest and fastest communication channels, texting and instant messaging.
