Chapter 1: Externship Foundations

3 1.3 From Whom do Students Learn in an Externship?

Gemma Smyth

Introduction

Given the context in which most learning in law school takes place, the sources of learning logically follow. Students will typically learn from:

  1. Professors/ instructors,
  2. Colleagues (other students in the program),
  3. Career services staff,
  4. Mental health professionals,
  5. Elders,
  6. Alumni, practicing lawyers, judges, other legal professionals associated with the law school,
  7. Other staff employed by the law school, coordinated programs.

REFLECTION QUESTIONS

  1. Who else has been an important source of learning for you in law school?
  2. Consider – are these people formally employed at the university or college, or are they external to the law school?
  3. What impact might employment status on their ability to support your learning, or for you to learn from them?

Learning in an Externship  – From Whom do Students Learn?

In an externship, the context of learning is obviously different from a lecture-style class. Externships take place in a real life (sometimes called “live client”) context. Even when a student is doing research or working in an appellate context, the work has real impacts. Because students will be learning from lawyers doing real-world work, students typically need to shift their expectations about where learning occurs, and who is acting as a teacher – either formally or informally.

Writing about learning in a clinical environment, Patrick Brayer notes:

“[S]tudents learn from three main systemic sources: learning from people they work with and for, learning from clients (including the client’s social and professional system), and learning by interacting mentally and emotionally with self. Throughout her career, a practitioner will draw from the resources that are her environment. For example, her supervisors and colleagues, as well as judges and opposing counsel, will serve as a continual resource for information, assistance, strategizing and reflection. One shortcoming faced by many practitioners is the inability to effectively interact with individuals who make up their environment…”

Patrick Brayer, “A Law Clinic Systems Theory and the Pedagogy of Interaction: Creating a Legal Learning System” (2012) 12:1 Conn Pub Int LJ 49.

Brayer describes the clinical (or in this case, externship) environment as a “learning system” in which law students are exposed to the complex milieu and relationships that make up a professional context. The section on reflective practice will engage more deeply with these ideas.

Brayer’s insights about the challenges practitioners face in interacting with others – essentially, recognizing and maintaining relationships – are important. Law school can privilege certain skills – for example, cognitive efficiency and precision, doctrinal analysis, and intellectual analysis. All these are important, but without supplementing these with relational skill, the opportunities presented in a workplace environment will be lost.

Regardless whether students are working in a firm, a court or tribunal, a nonprofit, clinic, or other context, you will be introduced to a range of people who play distinct roles. In an externship, two main people will support your work: Your onsite or placement supervisor and your academic supervisor. There are many other people and relationships essential to a successful externship placement. A description of these roles is also contained in this section.

Learning from Your Onsite Supervisor

An onsite supervisor (or placement supervisor) is the person to whom students report at an externship. This person plays a role very similar to an articling “principal” (the person who will supervise articles), but with different supervision requirements. In an externship, students will act as lawyers in their placements and, in most provinces, their onsite supervisor is held responsible for their activities.

In an externship, student practice under the license of their onsite supervisor. This person will give assignments, feedback, and generally make sure students get a good experience. While most externships have one primary supervisor, students might also get work from other lawyers, community legal workers, or others. This should be made clear at the beginning of the externship placement.

The student’s relationship with the onsite supervisor is essential to a good learning experience. The supervisor is the person students will probably interact with most. This person fills out the learning agreement and other documentation. They will assign work and give feedback. This person might also be the individual a student would approach for a reference letter, career advice, work/life balance advice, or other information outside the strict confines of assigned duties.

The onsite supervisor is also helpful in figuring out how students want to (or perhaps don’t want to!) practice – professional identity, ethical boundaries, relationships with clients, and so on. Part of the student’s role is therefore to be a keen observer of the onsite supervisor and others in the workplace (see the section above on “professional noticing”). Onsite supervisors are a great source of information as students negotiate the substantive, ethical, and professional aspects of lawyering.

Professor Neil Gold describes the roles that supervisors play in a law student’s legal education:

“The supervisor, as guide and role model, should seek to be: thoughtful; insightful; measured-to-person, need and context; learned; holistic; and above all, constructively helpful. The importance of the role of the clinic supervisor in explicating and supporting student learning cannot be understated. This interpretive and reflective modeling and methodology can contribute to students’ lifelong habits of learning and problem solving. In engaging the whole student, her thoughts, feelings, hopes and fears, the supervisor simultaneously engages the already stimulated affect and intellect of the student in her quest to deliver signal service. In this model, the student’s experiences as primary actor and her thinking and feeling about them before action, in action and upon reflection are the focal point for guided debriefings and interpretations by the supervisor and often by the student herself once she has been trained to reflect in and on action.” (Neil Gold, “Clinic Is the Basis for a Complete Legal Education: Quality Assurance, Learning Outcomes and the Clinical Method” (2015) 22 Int J of Clinical Leg Education 1.)

Challenges & Benefits for Supervising Lawyers

Systemically, the role of supervising lawyer – whether at a clinic, externship, or other legal context – has significant challenges. Many clinicians and lawyers involved in Canadian experiential education are not professors. This means they are typically not involved in the curricular or governance processes of the university. They are often also professionally marginalized. A lawyer at one Canadian legal clinic described some of the challenges as follows:

I would say that when I came [to the clinic] not a lot of time was spent determining whether or not I was going to be a good educator: people were wondering what my
legal skills were. The idea flows from the way that the practical aspect of law has been taught, which is: take individuals, have them go to law school, give them some abstract education, and then plunk them down in a work space, and they will learn how to practice law. I tend to think that that’s misguided, particularly given experiential education theories. But if the number of credits that the two supervising lawyers are involved in teaching were to be compared to the number of credits that a professor at the university was involved in teaching, our course load would actually be higher than most of the professors at the university. But, we aren’t professors at the university, and we aren’t really considered externally as being teachers. We’re considered to be lawyers.” (129)

Many lawyers are paid less and have less control over their daily work than professors. These working conditions are part of other challenges. Given the term model at law schools, students are typically at an externship or clinic for four months at a time. Students must be trained and go through a steep learning process to be able to adequately engage in the work. It requires mentorship, engagement, and energy. This process can be exhausting. As one lawyer notes:

I think the biggest challenge is trying to figure out how to let go of control [of client matters] while also working to ensure that the level of service that is being provided is sufficiently high for you as a professional to be happy, and I think that that’s a really difficult tension to figure out. I also think that there’s a challenge around just the issue of capacity… the difficulty is the demands of time that are placed on me as a lawyer that are associated with education, and the effect that has on my ability to schedule my file work. ‘Cause I’ll go home, and I’ll think to myself: “Oh yeah. This has to get out. I can put three hours in on it tomorrow.” And then being at the office with ten students coming to ask questions about forty files means I will manage to get fortyfive minutes done on it, and it’s not a straight fortyfive minutes. I do think that there’s a downside to having this changeover every three months.” (136-7)

Supervision can also bring joy and satisfaction for supervising lawyers. Seeing students learn, create community, work with clients, and grow quickly in a few months can be professionally rewarding. Students often graduate from experiential programs committed to clients and with greater skill. Again, one lawyer notes:

“I also think that one of the benefits is the community that can be created… with students, and not just the sort of, the spark that students bring, but the fact that the people who work together…feel really close and support each other well. And I think there’s sort of, yeah, something special about the work environment…, both with and without students that can be pretty special, and then I think there’s a long-term benefit of being able to see the impact that… work has on people who are doing things that I don’t know that they necessarily would have done were they not to be exposed to the different areas of law…” (137)

More information and tips regarding working with your onsite supervisor are contained throughout this coursebook.

 

Working With Onsite Supervisors Online

The Covid-19 pandemic shed new light on the importance of working online. Many students found that transitioning to a remote externship environment was challenging but potentially rewarding.

Memes, Facebook, May 7, 2020.

Side-by-side images of a cat and dog smiling with a caption saying "When everyone is getting off the Zoom call but you're struggling to find the leave meeting button so then it's just you and the host".

This series of videos from the Bay Area Externship Consortium is very helpful in making sure students get the most from an online externship.

Academic Supervisor

Most externship programs also have an academic supervisor (typically a faculty member or adjunct professor). This person is employed by the law school to set up placements, develop policy, and support students throughout their placement. This person also usually teaches the externship seminar course that accompanies the placement.

This person will have crafted the placement itself and will help guide students through the learning experience; as such, student feedback on the placements is essential to program improvement.

The academic supervisor can also act as a navigator for law school policy and procedure, as well as act as a sounding board for issues that might arise. The academic supervisor has typically worked with many students new to a legal workplace environment and will have good advice and strategy to deal with issues that arise.

While the externship learning environment is comprised of a web of people and relationships, these two positions (academic and onsite supervisors) will guide much of the experience.

 

Reflection Questions

  1. In thinking about your “learning systems” growing up, who did you learn from in your earliest years, and how was your learning most impactful at that time? Consider as you aged through elementary, middle, and high school – who comprised your learning system? How and why did you begin expanding your system? How did you become more purposeful with how you engaged these people over the years?
  2. How do you plan to once again expand your learning system to use the externship seminar to explore the questions you have about legal practice?
  3. What is most concerning to you about a practice environment? How could the seminar support you in figuring out a path to resolve these worries?
  4. What do you want your onsite supervisor to know about you? What will be important for them to understand about you to bring out your best work?
  5. How will you establish a good relationship with your onsite supervisor? What do you need to establish before working together? Consider:
    • How do they prefer to communicate? Phone, email, text, other?
    • Do they prefer to set a weekly or biweekly meeting with you?
    • What tasks do they already have planned for you?
    • What timelines to they have in mind for this work?
    • Are there any practices that they will not appreciate in your work?
    • How do they want to give feedback on your written work?
    • What other questions will be important to ask your onsite supervisor?
  6. In an online environment, what additional skills are required to build a relationship with the onsite supervisor?
  7. What is your conflict resolution plan? While some students have a conflict-free experience, others do not. This course book takes the position that preparation is better than pure reaction. As such, what role can the academic supervisor play in resolving potential issues that arise in the externship placement?
  8. What particular challenges and benefits do you think supervising lawyers experience from their supervision and mentorship with law students? How might their working conditions be amended to take this work into consideration?

 

One way to engage a potentially reluctant supervisor and learn more about legal practice is asking about their own career trajectory. Consider, has your onsite supervisor spent their professional career at their current workplace? If not, what was their career trajectory? How do they view the role of an externship student in the life of their organisation? How do they view their role as your supervisor? What would they have wanted to know before entering their organisation? What do they wish they would have known before starting practice?

Other Essential Sources of Learning

Students will be exposed to a range of other people besides the onsite supervisor in the course of an externship. As discussed earlier, firms, clinics, and other law offices often employ administrative support people, paralegals, community legal workers, and a host of other people who will have varying roles in the student’s externship. While some will have a more formalised role, they are all sources of learning. These roles are outlined further here.

Law Clerk

The term “clerk” means different things in different contexts. Students might be more familiar with the term “judicial clerk” which is an assistant to a judge who conducts research, drafting, opinion writing, proofreading, and related services to judges at all levels of court.

However, a “law clerk” is an administrative professional who does a wide range of legal work in a firm and other settings. The duties of a law clerk typically include routine legal and related duties under the supervision of a licensed lawyer. Law clerks sometimes also have firm, corporation, or government management duties. Law clerks can join the Institute of Law Clerks of Ontario but it is not a regulated profession and law clerks are not specifically authorized to undertake any legal work except under the supervision of a lawyer.

Administrative Assistant

Legal administrative assistants perform a variety of secretarial and administrative duties in law offices, legal departments of large firms, real estate companies, land title offices, municipal, provincial and federal courts and government. Many law firms employ one or more administrative assistants to perform a range of duties including taking calls and scheduling appointments, maintaining filing systems, and so on. Administrative assistants are extremely important to the efficient operation of a firm, government office, clinic, or other workplaces. As above, it is important to understand the role of an administrative assistant and how you are required to interact with that person. What duties do they perform? Where is the boundary between their work and yours? Under whose supervision to they work?

Paralegal

Paralegals prepare legal documents, advocate, and conduct research to assist lawyers or other professionals. Paralegals can also practice on their own. Independent paralegals provide legal services to the public as allowed by government legislation, or provide paralegal services on contract to law firms or other establishments. Paralegals are regulated by the LSO and are able to provide legal services in defined areas such as small claims court, traffic court, tribunal work, and some criminal matters. Paralegals are subject to the Paralegal Rules of Conduct which governs their conduct in a similar fashion to the Rules of Professional Conduct for Lawyers. The role of paralegals in firms has spawned almost endless memes speaking to their essential role in firms, mostly with the moniker “Chill Paralegal”.

Two side-by-side pictures of the same dog, one zoomed in, with the caption, "Me looking at the Chill Paralegal when they save me from another potentially catastrophic mistake".Instagram, @Litigation_God, 2023.

 

 

Picture of a person being pushed underwater by a golden retriever, with the person labelled "chill paralegal" and the dog labelled "Me".

Community Legal Worker

Community legal workers are often employed by legal clinics to engage in advocacy, community development, law reform, public and community legal education, and other client services that are often adjacent to but not strictly “legal” work requiring licensure. CLWs might organise campaigns, advocate for law reform, work with community groups, and so on. CLWs’ knowledge of the law and legal systems is extremely important for lawyers, and CLWs and lawyers often work together on campaigns or projects. CLWs are not permitted to give legal advice.

Social Worker

Social workers help individuals, couples, families, groups, communities, and organizations develop the skills and resources they need to enhance social functioning and provide counselling, therapy, and referral to other supportive social services. Social workers also respond to other social needs and issues such as unemployment, racism, and poverty. They are employed by hospitals, school boards, social service agencies, child welfare organizations, correctional facilities, community agencies, employee assistance programs and Aboriginal band councils, or they may work in private practice.

Social workers can work in a community clinic or firm, or they can work as referral sources for lawyers. Within a clinic or firm context, social workers play a variety of roles, including supporting clients with non-legal issues, community advocacy and community development, and so on. There are many ethical issues that arise when working in an interdisciplinary environment, including different confidentiality and reporting obligations. Social workers keep notes and maintain files differently from lawyers. If students work closely with social workers, it is important to understand ethical and practical issues in advance.

Community Service Worker

Social and community service workers administer and implement a variety of social assistance programs and community services. They are employed by social service and government agencies, mental health agencies, group homes, shelters, substance use centres, school boards, correctional facilities, and other establishments.

Community service workers are often confused with social workers. When clients talk about “workers” it is important to clarify what kind of worker they are referring to, as they have very different roles vis-à-vis clients.

Judge

Judges adjudicate civil and criminal cases in courts of law. Judges preside over federal and provincial courts. While we typically associate judges with decision making, they can also play roles in settlement conferences, pre-trial conferences, and so on.

Judges of the Superior Court of Justice preside over a variety of matters including criminal prosecutions of indictable offences, summary conviction appeals from the Ontario Court of Justice, bail reviews, civil lawsuits, and family law disputes. Judges of the Ontario Court of Justice deal with a wide range of family law cases (including child protection, custody, access, support and adoption) as well as approximately 95% of the criminal charges laid within the province. Judges of the Ontario Court of Justice are appointed by the Judicial Appointments Advisory Committee. The requirements are the same as the Superior Court of Justice.

Justices of the Peace of the Court have jurisdiction with respect to provincial offences, bail hearings, and search warrants. Their responsibilities also include, but are not limited to, presiding in criminal set-date court, and hearing section 810 Criminal Code applications. Appointment of Justices of the Peace is governed by the Justices of the Peace Act. It is not a requirement to be a lawyer or even have a legal education but Justices of the Peace must have at least ten years of work experience.

Hearing Officer (Tribunal Member, etc.)

Administrative tribunals are designed to reduce the cost, time, and formality that is present in settling disputes through the court. Specific tribunals are creatures of legislation. For example, the Social Benefits Tribunal is established under part IV of the Ontario Works Act and the Human Rights Tribunal of Ontario is continued under the Human Rights Code.

In contrast to judges who have generalized knowledge of various areas of the law, tribunal members usually have specialized knowledge about the topics they are asked to consider. Members may sit alone or, less frequently, in panels for more complex issues. Members are responsible for conducting fair hearings and making final decisions about issues.

Reflection Questions

  1. Which professional roles have you observed in your externship thus far? What are the reporting relationships and duties of each person? What is your relationship to each person?
  2. How do people in a law externship environment work with one another? How do they operate to best serve clients and communities? Have you noticed any hierarchies? How do they manifest? Where does the externship student fit in this hierarchy?
  3. What type of power relationships exist in your interactions with the above roles? Which role will have (or has had) the most impact on your success as an externship student?
  4. How would you react if some people in the workplace are less thrilled about having a student at the office than others? How might you respond if a client challenges you because you are “just a student?”

Clients

Some of the most important sources of knowledge in a client-facing externship are clients. Externships have varying degrees of interaction with clients – some are almost entirely client-facing while others are research, appellate, or policy based with little direct client interaction. Regardless, clients’ voices are essential in most lawyers’ work, even if that voice is expressed as the public interest, from community groups, or elsewhere. Typically, we think of a client as an individual with whom the lawyer forms a solicitor-client relationship. However, lawyers work in many different ways with clients. Sometimes, a lawyer will work with a client to provide “brief service” (basically, basic or summary legal advice in a single or very limited number of appointments with no ongoing relationship). Sometimes, the client is a community or group. Sometimes legal work is done on behalf of a social movement. In another context, work might be comprised of research and writing for a judge or other decision-maker in the absence of a single “client”.

There are important ethical questions that arise in suggesting that students should “learn from” or “learn with” clients. The idea that law students “use” clients for their own learning has important and potentially troubling implications.

However, there is also some evidence showing that students working under supervision provide high quality service with similar outcomes to those of a licensed lawyer. See, for example Shanahan et al, who note that “[w]e find that clinical law students behave very similarly to practicing attorneys in their use of legal procedures. Their clients also experience very similar case outcomes to clients or practicing attorneys… our findings are consistent with claims that law school clinics help prepare students to be practicing lawyers and to service low-income clients as well as lawyers do.” Colleen F Shanahan et al, “Measuring Law School Clinics” (2018) 92(3) Tulane L Rev 547.

Reflection Questions

  1. The author notes that “[t]he idea that law students ‘use’ clients for their own learning has important and potentially troubling implications.” What might these be? What steps can be taken to mitigate the chances of this occurring?
  2. If students engage in work that is not directly client-facing, how can they ensure client voice is still engaged in their work? What is the lawyer’s ethical duty in this regard?

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Learning in Place (2nd Edition) Copyright © 2023 by Gemma Smyth is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.

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