Cover Letter Sample | Customer Service

Travis Booth
1385 Woodroffe Avenue
Ottawa, ON K2G 1V8
613-727-4723 | bootht@algonquincollege.com

June 28, 2021

Paolo Monroe
David’s Tea
339 Richmond Road, Unit #1
Ottawa, ON K2A 0E7

Re: Tea Guide Position, Job ID #1234

Dear Mr. Monroe,

Are you looking to add a motivated and experienced customer service professional with superior communication skills to your team? I believe that my proven enthusiastic attitude, team-oriented approach, and the ability to engage customers will make me an effective Tea Guide at David’s Tea. Your company is known for friendly and above-and-beyond customer service, quality, and variety of products. Delivering a high standard of service is important to me and I look forward to working for an organization where passion for customer experience is valued and rewarded.

With over five years of varied retail experience, I demonstrated my dedication to exceeding customer expectations by providing friendly, fast, and efficient service, helping customers find and discover the products that best match their needs and interests. One of the key strengths that I rely on is strong product knowledge. In every new position, I first make sure to gain accurate and detailed information about the products I am selling and continue keeping my knowledge up to date. When working at Millennium One Solutions as a Call Centre Representative, I demonstrated my enthusiasm and the ability to learn company service details in a short period. I was also regarded by my team as a resource person for questions about company services and pricing. With that strong product knowledge, I was successful at upselling additional features by educating customers as to the benefits they will receive.

Other personal qualities that I possess include being a flexible team player who can organize their time effectively to meet assigned goals. In my present position at Loblaws, I hold a record of consistently maintaining the largest section of the store to the store’s quality standards, while also properly and attentively directing customer questions. I am also currently studying Business Administration at Algonquin College, where I have gained sound understanding of project planning, professional communication, and marketing basics. These skills will be an asset to your team, where I can contribute to the collection and analysis of data to improve customer engagement, communicate with vendors or larger business clients, and deliver suitable customer solutions.

Thank you for your time and consideration. I would appreciate an opportunity to meet with you in person to discuss how I can make a positive contribution to your team. I look forward to hearing from you soon.

Sincerely,
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Travis Booth