Chapter 5: Positive and Negative Messages

Chapter Outline

A lamp post with a sticker that reads "Good news is coming." — Photo by Jon Tyson, Unsplash License

5.0 Learning Objectives
5.1 Questions For Reflection
5.2 Brenda Knights Narrative
5.3 Delivering Good or Neutral News
5.4 Delivering Positive and Neutral Messages to Multiple Audiences
5.5 Bad News Messages
5.6 Delivering a Bad News Message
5.7 Breaking Bad News on Social Media
5.8 Test Your Knowledge
5.9 Key Takeaways
5.10 Activities For Further Reflection

License

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Organizational Business Communication Copyright © 2021 by Arley Cruthers is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License, except where otherwise noted.

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