2.0 Learning Objectives

By the end of this chapter, you will:

• Explore your own reading and writing beliefs.
• Describe the communication process including the elements of the process and the 7 steps to effective communication.
• Recognize how communication models can be practical.
• Relate the impact of context to how well messages are received.
• Discuss two different communication models.
• Apply these communication models to current and future workplace communication.