4.0 Learning Objectives

Learning Objectives

By the end of this chapter, you will:

  • Examine the CMAPP communication model.
  • Recognize the genres of business communication.
  • Demonstrate the ability to select a genre for your purpose.
  • Develop examples of business communication including emails, memos, letters, and instant messages.

 

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Organizational Business Communication Copyright © 2021 by Arley Cruthers is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License, except where otherwise noted.

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