References

Agboka, G. (2012). Liberating Intercultural Technical Communication from “Large Culture” Ideologies: Constructing Culture Discursively. Journal of Technical Writing and Communication, 42(2), 159–181. https://doi.org/10.2190/TW.42.2.e

Allport, G. W. (1958). Personality: Normal and Abnormal. The Sociological Review, 6(2), 167-180. https://doi.org/10.1111/j.1467-954X.1958.tb01072.x

Anderson, J. (2017, January 6). A lawyer rewrote Instagram’s privacy policy so kids and parents can have a meaningful talk about privacy. Quartz. https://qz.com/878790/a-lawyer-rewrote-instagrams-terms-of-service-for-kids-now-you-can-understand-all-of-the-private-data-you-and-your-teen-are-giving-up-to-social-media

Austen, Jane. Pride and Prejudice. (1813). Project Gutenberg. Project Gutenberg Literary Archive Foundation, 5 Sept. 2010. Accessed 24 May 2011. https://www.gutenberg.org/ebooks/1342

Baaijen, V.M., Galbraith, D., & Glopper, K.D. (2014). Effects of writing beliefs and planning on writing performance. Learning and Instruction, 33, 81-91.

Bailey, E. P. (2008). Plain English at work: A guide to business writing and speaking. New York, NY: McGraw-Hill.

Beebe, S. [Steven], Beebe, S. [Susan], & Redmond, M. (2002). Interpersonal communication relating to others (3rd ed.). Boston, MA: Allyn Bacon.

Berger, C. R., & Calabrese, R. J. (1975). Some explorations in initial interaction and beyond: Toward a developmental theory of interpersonal communication. Human Communication Research, 1(2), 99–112. https://doi.org/10.1111/j.1468-2958.1975.tb00258.x

Bermudez-Silverman, P. (2018, May 16). The coded gaze: Algorithmic bias? What is it and why should I care? Medium. https://medium.com/africana-feminisms/the-coded-gaze-algorithmic-bias-what-is-it-and-why-should-i-care-51a416dbc3f3 Bernoff, J. (2016, September 6). Bad writing is destroying your company’s productivity. Harvard Business Review. https://hbr.org/2016/09/bad-writing-is-destroying-your-companys-productivity

Bovee, C., & Thill, J. (2010). Business communication essentials: A skills-based approach to vital business English (4th ed.). Upper Saddle River, NJ: Prentice Hall.

Buolamwini, J. (2016, November). How I’m Fighting Bias in Algorithms. [Video File]. https://www.ted.com/talks/joy_buolamwini_how_i_m_fighting_bias_in_algorithms?language=en

Burton, Gideon O. (n.d.). Silva Rhetoricae: The Forest of Rhetoric. Brigham Young U. Accessed 26 May 2011. https://rhetoric.byu.edu/

Caprino, K. (2019, March 23). How to write a resume that passes the artificial intelligence test.Forbes. https://www.forbes.com/sites/kathycaprino/2019/03/23/how-to-write-a-resume-that-passes-the-artificial-intelligence-test/#484017456ea7

Catmull, E. (2008, September). “How Pixar Fosters Collective Creativity.” Harvard Business Review, vol. 86, no. 9. pp. 64-72. EBSCOhost.

Ceci, L. (2023, March 15). Daily Number of E-mails Worldwide.Statista. https://www.statista.com/statistics/456500/daily-number-of-e-mails-worldwide/

Chen, G. M., & Starosta, W. J. (2000). The development and validation of the intercultural sensitivity scale. Human Communication, vol. 3, 2000, pp. 1-15.

CNBC. (2018, October 1). How to make sure the robots pass your resume on to the hiring manager. https://www.cnbc.com/2018/10/01/how-to-make-sure-the-robots-pass-your-resume-on-to-the-hiring-manager.html

Cutlip, S. M., Center, A. H., & Broom, G. M. (2006). Effective public relations (9th ed.). Upper Saddle River, NJ: Pearson Prentice Hall.

DeVito, J. (2003). Messages: Building interpersonal skills. Boston, MA: Allyn Bacon.

Duggan, M. (2017, July 11). Online harassment 2017. Pew Research Center: Internet, Science & Tech. https://www.pewresearch.org/internet/2017/07/11/online-harassment-2017/

Eidenmuller, M. E. (2011) “American Rhetoric: Rhetorical Figures in Sound.” American Rhetoric. American Rhetoric. Accessed 26 May 2011. https://www.americanrhetoric.com/rhetoricaldevicesinsound.htm

Elbow, P. (2010). “11. Revising by Reading Aloud. What the Mouth and Ear Know.” Selected Works of Peter Elbow. U of Massachusetts-Amherst. https://scholarworks.umass.edu/emeritus_sw/29/

Elliott, A. (2020). A mind spread out on the ground. Melville House.

Fink, Lisa. “Beliefs about the Teaching of Writing.” National Council of Teachers of English, 9 May 2015, www2.ncte.org/blog/2015/05/beliefs-about-the-teaching-of-writing/.

Glassdoor. (n.d.). Scanning resumes: How to make sure you’re doing it right.https://www.glassdoor.com/blog/scanning-resumes/

GLSEN. (2013, July 10). Out online: The experiences of LGBT youth on the internet. https://www.glsen.org/news/out-online-experiences-lgbt-youth-internet

Graff, G, Birkenstein, C & Durst, R. (2009) They Say, I Say: The Moves That Matter in Academic Writing, with Readings. New York: Norton.

Green, A. (2010). How To Get a Job: Secrets Of a Hiring Manager. Retrieved from: https://www.askamanager.org/2010/08/my-how-to-get-job-ebook-is-here.html

Guffey, M. (2008). Essentials of business communication (7th ed.). Mason, OH: Thomson/Wadsworth.

Hall, E. T. (1973). The Silent Language. Anchor Books.

Hall, E. T., & Hall, M. R. (1987). Hidden Differences: Doing Business with the Japanese. Anchor Books.

Han, Soo Jeoung, et al. (2017, April). “How Virtual Team Leaders Cope with Creativity Challenges.” European Journal of Training & Development, vol. 41, no. 3. pp. 261-276. EBSCOhost, doi:10.1108/EJTD-10-2016-0073.

Hofstede, G. (1982). Intercultural co‐operation in organisations. Management Decision. Vol. 20, No. 5, pp. 53-67. https://doi.org/10.1108/eb001305

Hofstede, G. (2011). Dimensionalizing Cultures: The Hofstede Model in Context. Online Readings in Psychology and Culture, 2(1). https://doi.org/10.9707/2307-0919.1014

Hofstede, G. and Hofstede, G.J. (2005) Culture and Organizations—Software of the Mind: Intercultural Cooperation and its Importance for Survival. 2nd Edition, McGraw Hill, New York.

Indeed. (n.d.). [Job posting for a position in Canada]. Retrieved January 5, 2024,  https://ca.indeed.com/viewjob?jk=ae99b7305f74373b&tk=1d8h2ml92b810800&from=company

Kuhlthau, C. C. (2004). Seeking meaning: A process approach to library and information services. 2nd ed., Libraries Unlimited.

Leeds-Hurwitz, W. (1990). Notes in the history of intercultural communication: The Foreign Service institute and the mandate for intercultural training. Quarterly Journal of Speech, 76, 262-281.

Lencioni, P. (2002). Five Dysfunctions of a Team. New York, NY:  John Wiley and Sons Inc.

Marsten, W. M. (1928). Emotions of Normal People. Keegan Paul Trench Trubner and Co. Ltd.; republished London: Routledge, 2002

Martin, J.N. and Nakayama, T.K. (2010) Intercultural Communication in Contexts. 5th Edition, McGraw-Hill, New York.

McCahan, S.,  Anderson, P., Kortschot, M., Weiss, P. E., & Woodhouse, K. A. (2015). “Introduction to teamwork,” in Designing Engineers: An Introductory Text, Hoboken, NJ: Wiley, pp. 219-246.

McLean, S. (2005). The basics of interpersonal communication. Boston, MA: Allyn Bacon.

Merriam-Webster. (n.d.). Communication. In Merriam-Webster.com dictionary. Retrieved November 13, 2023, from www.merriam-webster.com/dictionary/communication.

MorrisHillPictures. (2010, April 13). “Bad Writing – Official Trailer.” YouTube. Accessed 24 May 2011. https://www.youtube.com/watch?v=raWLS2_PEfI

Pinker, S. (2009). The stuff of thought: Language as a window to human nature. New York, NY: Penguin Books.

Price, D. (2005). How to communicate your sales message so buyers take action now! Retrieved from http://ezinearticles.com/?How-To-Communicate-Your-Sales-Message-So-Buyers-Take-Action-Now!&id=89569.

R. Beckhard, (1972). Optimizing team building efforts. Journal of Contemporary Business, 1972, pp. 23–27.

Remix. (2024, January 3). In Wikipedia. https://en.wikipedia.org/wiki/Remix

Rogers, E. M., & Steinfatt, T. M. (1999). Intercultural communication / Everett M. Rogers, Thomas M. Steinfatt. Waveland Press, Inc.

Romano, Tom. (2003) “Writing with Voice.” Voices from the Middle 11.2 : 50-55. NCTE. Accessed 24 May 2011. https://library.ncte.org/journals/vm/issues/v11-2

Rosenberg, E. (2021, January 29). 9 Slack Faux Pas & How to avoid them. Nav. https://www.nav.com/blog/9-embarrassing-slack-mistakes-avoid-22922/

Shannon, C. E. (1948). A mathematical theory of Communication – Harvard University. Department of Mathematics – Harvard University. https://people.math.harvard.edu/~ctm/home/text/others/shannon/entropy/entropy.pdf

Shea, V. (1994). Netiquette. San Francisco, CA: Albion Books.

SLJ Staff. (2019, June 19). “An Updated Look at Diversity in Children’s Books”. School Library Journal. https://www.slj.com/story/an-updated-look-at-diversity-in-childrens-books

Stommel, J., & Rorabaugh, P. (2020, March 26). The Four noble virtues of digital media citation. Hybrid Pedagogy. https://hybridpedagogy.org/the-four-noble-virtues-of-digital-media-citation/

Templafy. (2020, August 10). “How many emails are sent every day? Top email statistics for businesses”. Templafy. https://www.templafy.com/blog/how-many-emails-are-sent-every-day-top-email-statistics-your-business-needs-to-know/

Thomas, K. W.  & Kilmann, R. H. (1974). Thomas–Kilmann Conflict Mode Instrument,” Tuxedo NY: Xicom.

Tschabitscher, H. (2020, March 15). 19 Fascinating Email Facts. Lifewire. https://www.lifewire.com/how-many-emails-are-sent-every-day-1171210

Tuckman, B. (1965). Developmental sequence in small groups. Psychological Bulletin, vol. 63, no. 6, pp. 384-399. Retrieved from: http://dx.doi.org/10.1037/h0022100

Wills, Jeanie. (2007). Making Them An Offer They Can’t Refuse. Retrieved from: http://www.academia.edu/32801724/Making_them_an_offer_they_cant_refuse.pdf

Winston, W., & Granat, J. (1997). Persuasive advertising for entrepreneurs and small business owners: How to create more effective sales messages. New York, NY: Routledge.

WMC Speech Project (n.d.). Research & Statistics. Women’s Media Center. https://womensmediacenter.com/speech-project/research-statistics

Younging, G. (2018). Elements of indigenous style: a guide for writing by and about indigenous peoples. Brush Education.