Chapter 4: Introduction to Business Message Formats

Chapter Learning Outcomes 

In this chapter you will:

  1. Identify characteristics of effective professional emails.
  2. Determine the appropriate pattern of communication needed for various audiences
  3. Describe the the components of a well-written message body
  4. Identify the purpose for successful memo writing
  5. List the parts of an effective memo.
  6. Identify the parts of effective letters.
  7. Plan, write, revise, and edit letters that are organized, complete, and tailored to specific audiences.

Chapter Acknowledgements

This chapter has been adapted from the following text:


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Advanced Professional Communication Copyright © 2021 by Melissa Ashman; Arley Cruthers; eCampusOntario; Ontario Business Faculty; and University of Minnesota is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.

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