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Acknowledgements
Introduction to the Text
Chapter 1: Introduction to Communication Studies
1.1: Communication: History and Forms
1.2: The Communication Process
1.3: Communication Principles
1.4: Communication Competence
1.5: Eight Essential Components of Communication
1.6: Principles of Verbal Communication
Chapter 1: Review
Chapter 2: Introduction to Form and Style
2.1: The Formality Spectrum
2.2: The 6 Cs of Style
2.3: Effective Document Design
Chapter 2: Review
Chapter 3: Introduction to Patterns of Communication
3.1: Choosing an Organizational Pattern
3.2: Standard Business Style - The Direct Pattern
3.3: Standard Business Style - The Indirect Pattern
Chapter 3: Review
Chapter 4: Introduction to Business Message Formats
4.1: Sending Email Messages
4.2: Composing Workplace Memos
4.3: Writing Business Letters
Chapter 4: Review
Chapter 5: Introduction to Case Studies and Common Types of Business Messages
5.1: Preface: Learning with Case Studies
5.2: Information Shares, Action Requests, and Replies
5.3: Complaints and Claims
5.4: Negative Messages
Chapter 5: Review
Chapter 6: Introduction to Cultural Communication
6.1: Intercultural Communication
6.2: Common Cultural Characteristics
6.3: Divergent Cultural Characteristics
6.4: International Communication and the Global Marketplace
Chapter 6: Review, Exercise, and Key Terms
Chapter 7: Introduction to Social Media Communication and Professional Environments
7.1: Digital and Social Media
7.2: Online Engagement
7.3: Your Digital Footprint
7.4: Netiquette and Social Media
7.5: Spotlight on Social Media Use
Chapter 7.6: Exercise and Key Terms
Chapter 8: Introduction to Employment Communication
8.1: Starting Your Job Search
8.2: Resumes
8.3: Cover letters
8.4: Employment Interviewing
Chapter 8.5: Review and Exercise
Chapter 9: Introduction to Report Writing
9.1: Audience Analysis in Reports
9.2: Types of Reports
9.3: Organizing Reports
9.4: Writing Formal Reports
Chapter 9: Review and Exercises
Chapter 10: Introduction to the Research Process
10.1: Why Use Sources?
10.2: Asking Research Questions
10.3: Types of Sources
10.4: Narrowing Your Focus
10.5: Conducting Interviews and Surveys
10.6: Fantastic Sources and Where to Find Them
10.7: Making a Source Plan
10.8: What If You Can’t Find Sources?
10.9: Evaluating Sources
Chapter 10: Review and Exercises
Chapter 11: Using Sources: Academic Integrity and Professional Research Work
11.1: Workplace vs. Academic Citation
11.2: What is Academic Integrity?
11.3: What is Citing?
11.4: How to Cite Sources
11.5: Creating In-Text Citations and References
Chapter 11: Review and Exercises
Chapter 12: Introduction to Argumentation and Research in School and at Work
12.1: Making an Argument
12.2: Synthesizing Sources
Chapter 12: Review and Exercises
Chapter 13: More on the Main Components of the Research Writing Process
13.1: Choosing a Research Methodology
13.2: Locating Credible Sources
13.3: Collecting Sources by Reading with a Purpose
13.4: Using Source Text: Quoting, Paraphrasing, and Summarizing
13.5: Documenting Sources in APA Style
Chapter 13: Review
Chapter 14: Introduction to Visual Communication Strategies
14.1: Audience Analysis in Document Design
14.2: Types of Graphics
14.3: Gestalt Theory
14.4: Working With Graphics
14.5: Revising Graphics and Text
Chapter 14: Review and Exercises
Chapter 15: Introduction to Public Speaking
15.1: Speaking in Business Settings
Chapter 15: Review and Exercise
Chapter 16: Small Group Communication
16.1: Understanding Small Groups
16.2: Small Group Development
16.3: Small Group Dynamics
16.4: Conflict in the Work Environment
16.5: Styles of Management
Chapter 16: Review
Chapter 17: Leadership, Roles, and Problem Solving in Groups
17.1: Leadership and Small Group Communication
17.2: Group Member Roles
17.3: Problem Solving and Decision Making in Groups
Chapter 17: Review
Chapter 18: Preparing and Delivering a Speech
18.1: Selecting and Narrowing a Topic
18.2: Researching and Supporting Your Speech
18.3: Organizing
18.4: Outlining
18.5: Managing Public Speaking Anxiety
18.6: Delivery Methods and Practice Sessions
18.7: Vocal Delivery
18.8: Physical Delivery
Chapter 18: Review
A.1: Using Graphics
A.2: Drawings, diagrams, and photos
A.3: Tables, charts, and graphs
A.4: Headings
A.5: Lists
A.6: Emphasis
B.1: Workplace Communication Modules
B.2: Employment Communication Modules
B.3: Interpersonal and Group Communication Modules
C.1.1: Word Order
C.1.2: Negative Statements
C.1.3: Count and Noncount Nouns and Articles
C.1.4: Pronouns
C.1.5: Verb Tenses
C.1.6: Modal Auxiliaries
C.1.7: Prepositions
C.1.8: Slang and Idioms
C.1.9: Help for English Language Learners: End-of-Chapter Exercises
D.1: Substantial Revisions
D.2: Proofreading for Grammar
D.3: Proofreading for Punctuation
D.4: Proofreading for Spelling
D.5: Proofreading for Mechanics
E1: APA Style Citation Tutorial
Ancillary Resources
Version History
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Advanced Professional Communication Copyright © 2021 by Melissa Ashman; Arley Cruthers; eCampusOntario; Ontario Business Faculty; and University of Minnesota is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.